Can the use of government Apps shape citizen compliance? The mediating role of different perceptions of government

Wang, Ge; Chen, Qiang; Zeng-yang, XU; Leng, Xiangming

doi:10.1016/j.chb.2020.106335

Cited by 28 publications

(37 citation statements)

References 66 publications

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“…Technological supported public services have evolved in diverse areas, such as public health, transportation, finance and taxes, communications, agriculture, education and others (Wang et al, 2016(Wang et al, , 2020Kumar et al, 2017;Park and Lee, 2018;S anchez-Torres et al, 2018).…”

Section: M-governmentmentioning

confidence: 99%

The use of m-government applications: empirical evidence from the smartest cities of Brazil

Malaquias

Júnior

2021

ITP

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PurposeThis paper aims to investigate the use of m-government applications for public services providing in Brazil. As a secondary objective, the paper aims to analyze the relationship between the use of m-government applications and development.Design/methodology/approachTo achieve the objective of this research, the 100 smartest cities of Brazil were selected and the mobile apps provided by their local governments were identified. Both qualitative and quantitative methods were adopted, including content analysis technique, chi-square test and regression analysis.FindingsThe results show that mobile apps developed by local governments of Brazilian smart cities include information and public services access, health, education, security, tourism, water supply system, environment, among others. The results also show a positive relationship between apps downloads and development indexes.Social implicationsThis paper emphasizes the social side of information technology, showing that it can contribute to the implementation of more inclusive cities that respond to the needs and interests of their citizens.Originality/valueThis paper presents empirical evidences of the potential benefits of m-government technologies for development in an emerging country. Moreover, it highlights how mobile applications developed by local governments may lead to a better quality of life of the population, considering a comprehensive approach of development that involves its economic, social and human dimensions.

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Section: M-governmentmentioning

confidence: 99%

The use of m-government applications: empirical evidence from the smartest cities of Brazil

Malaquias

Júnior

2021

ITP

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“…Other studies have indicated that citizens can co-create policies, information and public services with the government through the government’s social media platforms (Bonsón et al , 2017, 2019; Wang et al , 2020). Citizens engage with local governments to participate in public issues and decision-making processes and to propose solutions, all of which can be accomplished by using Facebook (Bonsón et al , 2017).…”

Section: Literature and Hypothesesmentioning

confidence: 99%

“…Citizens engage with local governments to participate in public issues and decision-making processes and to propose solutions, all of which can be accomplished by using Facebook (Bonsón et al , 2017). Moreover, in the latest study on government applications (apps), Wang et al (2020) divided citizens’ differentiated government app usage behaviours into informational use, service use and participatory use. It should be noted that, even though previous studies have confirmed multiple types of government social media use, the co-creation behaviours are relatively underutilized in government social media.…”

Section: Literature and Hypothesesmentioning

confidence: 99%

“…Here, IPGPs mainly performs the function of social participation at the interactive stage. Participatory services mainly include users making comments regarding governments’ decision-making or lodging complaints or disclosure of government services and social violations, as well as for making suggestions to government departments or officials (Bonsón et al , 2017; Wang et al , 2020).…”

Section: Literature and Hypothesesmentioning

confidence: 99%

“…In this paper, IPGPs refer to integrated and smart online service platforms, which are dominated by the government sector and provide a whole process of government services. By using a series of emerging digital technologies, these platforms can realize the aggregation and sharing of government service data and business collaboration, accurately match government services and citizen needs, coordinate online and offline services, simplify government service procedures and enhance citizen-government interactions (Nielsen, 2017; Wang et al , 2020). In China, the State Council has urged all levels of government and related departments to build integrated and smart online government service platforms.…”

Section: Introductionmentioning

confidence: 99%

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Determining the types of internet plus government platform usage behaviour in selected cities of China

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Purpose Although internet plus government platforms (IPGPs) are being increasingly used by citizens around the world, questions emerge regarding the public adoption, utilization and use of IPGPs. This study aims to explore the determinants of citizens’ differentiated IPGPs usage behaviors. Design/methodology/approach An analytical framework has been built upon the rational choice theory and the cultural dimension theory. The present study draws on a survey of 866 citizens from Guangzhou, Wuhan and Chengdu. Findings The empirical findings suggest that the perceived functional benefits and personalization features both significantly affect citizens’ informational, service and participatory uses of IPGPs, to varying degrees. Furthermore, long-term orientation plays a moderating role in the relationship between perceived functional benefits and the service use of IPGPs. Originality/value The findings demonstrate that the public’s rational choice of a new digitalized service channel depends on to what extent and to what degree the absolute and relative benefits they consider important compare to other possible channels. Users also consider how the new service channel satisfies their personalized demands of digitalized services. Also, users’ long-term orientation can affect their rational choices by adjusting the perceived functional benefits of the channel when that channel is used for service transactions.

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Can the use of government Apps shape citizen compliance? The mediating role of different perceptions of government

Cited by 28 publications

References 66 publications

The use of m-government applications: empirical evidence from the smartest cities of Brazil

The use of m-government applications: empirical evidence from the smartest cities of Brazil

Determining the types of internet plus government platform usage behaviour in selected cities of China

An Evaluation System of One-Stop Smart City App Performance Based on ANP

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