The use of m-government applications: empirical evidence from the smartest cities of Brazil

Malaquias, Fernanda Francielle de Oliveira; Júnior, Romes Jorge da Silva

doi:10.1108/itp-05-2020-0346

Cited by 6 publications

(4 citation statements)

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“…Smart Education is a concept that involves a comprehensive modernization of all educational processes, as well as methods and technologies used in these processes, which allows a new way to build the process of content development, delivery and updating [12].…”

Section: Literature Reviewmentioning

confidence: 99%

Formation of foreign language competences of future tourism industry specialists by means of mobile technologies

Tyutyunnik¹,

Rubleva²,

Sergeeva³

et al. 2023

P Sci Edu

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The problem and the aim of the study. Foreign language proficiency is an integral part of the professional competence of an employee of the tourism industry. Various innovative means are used to improve the quality of foreign language training of a future tourism specialist in higher education institutions. However, their use in practice requires taking into account the specifics of tourism activities and directions of development tourism in the world. The purpose of the study is to study the features of formation of foreign language competences of future specialists in the tourism industry based on mobile technologies. Research methods. The analysis of the potential of mobile technologies, the problems of their implementation in the foreign language training of specialists who specialize in organization of tourist services is applied. When developing a system of tasks, the provisions of the professional standard of a specialist in the tourism industry, the strategy for the development of tourism in Russia are taken into account. Mobile applications are developed on the iBuildApp platform. Empirical methods (testing, analysis of the results of working with mobile applications) are used. The study involved 60 students of the Vyatka State University (Russian Federation). Training program specialization: Technology and organization of tour operator and travel agency services (level – bachelor's degree). Φ-Fisher's criterion is used to process the results of the experiment. Results. The students of the experimental group are involved in the design of multilingual mobile applications as part of the systematic work when studying the disciplines "Modern information technologies", "Digital technologies in tourism", "Foreign language". Students plan a route for a tour, work in groups on a project, use mobile solutions in educational, industrial, design-technological practice. Statistically significant differences between the experimental and control groups in terms of the level of foreign language competence were revealed (φcrit=1.64<φemp=2.912). In conclusion findings about the positive (opportunities for collaboration and project activities, cost optimization, innovative experience) and negative (dependence on foreign software solutions, high cost, technical failures of equipment and the Internet in remote areas, etc.) aspects of the impact of m-learning on the quality of foreign language training of tourism specialists are described

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Section: Literature Reviewmentioning

confidence: 99%

Formation of foreign language competences of future tourism industry specialists by means of mobile technologies

Tyutyunnik¹,

Rubleva²,

Sergeeva³

et al. 2023

P Sci Edu

View full text Add to dashboard Cite

show abstract

“…The probable reasons of insignificant number of adoption is that citizens are concerned about security and privacy issues [27], [48], information accuracy and system reliability issues [27], also lack of mobile-service quality measurement framework [46]. Furthermore, mobile application-based government services can improve citizens' quality of life [39]. For example, online public services in healthcare sector that support chronic diseases patient caregivers can enhance it users' quality of life [37].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Mobile based services are considered more convenient and accessible without time and location restrictions. Therefore, as noted in [39], [45], citizens prefer to access public services through smart devices than face-to-face services. However, there is a limited study conducted and discussed the effectiveness of this mobile health services for caregivers' well-being [37].…”

Section: Literature Reviewmentioning

confidence: 99%

“…There are several quantitative studies that highlight the impact of smart government services utilization on citizens' quality of life within the smart city platform [5], [29], [38]. However, there is limited evidence of the investigations on the impact of government service delivery accessible through smart devices on citizens' well-being [37], [39]. Moreover, it has been recommended for a qualitative study to demonstrate and comprehend the problem more deeply and comprehensively to analyze and explain some quantitative data [17], [40].…”

Section: Introductionmentioning

confidence: 99%

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Evaluating Public Service Delivery Smartness and Impact on Citizens’ Well-Being

2022

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Public sectors are increasingly adopting emerging technologies to innovate and deliver smart services to enhance citizens' overall well-being. Although the idea of smartness in public sector service innovations has been explored from the perspective of service providers, limited study has been done from the perspective of end users. Furthermore, the impact of smart service delivery on citizens' quality of life has been widely studied quantitatively, but qualitative evidence has been sparse. This paper aims to address those research gaps using a mobile-based innovation in the motor vehicle annual registration services (SAMBARA) recently introduced by the West Java Province in Indonesia as a case study. We use a qualitative smartness measurement framework based on efficiency, effectiveness, transparency, and collaboration metrics to assess the smartness of the service. We also evaluate the service's influence on enhancing citizens' overall quality of life using the well-being framework, which is based on aspects of usefulness, safety, and convenience experiences. We verified the significance of our findings across various participants' background using statistical analysis ANOVA. The outcome of the study shows that mobile-based innovation services not only create smartness in public service delivery but also improve citizens' well-being regardless of their various backgrounds. This research contributes to the public service innovation knowledge base and offers a baseline study for researchers and practitioners to carry out similar study in other emergent nations like Indonesia.INDEX TERMS Public sectors, public service delivery, innovation in public services, smartness in service delivery, smart government, citizens' well-being, citizens' quality of life, SAMBARA.

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Guest editorial

Muñoz

Bolívar

2021

ITP

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The use of m-government applications: empirical evidence from the smartest cities of Brazil

Cited by 6 publications

References 50 publications

Formation of foreign language competences of future tourism industry specialists by means of mobile technologies

Formation of foreign language competences of future tourism industry specialists by means of mobile technologies

Evaluating Public Service Delivery Smartness and Impact on Citizens’ Well-Being

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