In order to explore the problem of text analysis of power customer complaint work order, a text analysis of power customer complaint work order based on data mining is proposed. This method explores the research on the text analysis of power customer complaints work order through the key technical problems and solutions of information recommendation represented by data mining. The research shows that the combined curve is closer to the actual situation, and all prediction indicators have improved, indicating that the combination effect is good. At present, the data platform is still in the process of improvement. Therefore, enterprises cannot be complacent and stay at the current analysis stage. They should keep pace with the times, strive to improve the big data platform, and further improve their data mining and analysis capabilities to adapt to the increasingly fierce market competition.