LibQual+® as a predictor of library success: Extracting new meaning through structured equation modeling

Ip, Rachael Kwai Fun; Wagner, Christian

doi:10.1016/j.acalib.2019.102102

Cited by 7 publications

(9 citation statements)

References 61 publications

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“…So, the loyalty of digital library users is gradually declining. Digital library users' satisfaction will include reuse and recommendation to other students (Ip and Wagner, 2020; Xu and Du, 2018), which will increase users' loyalty to digital libraries. The results of this study help researchers better understand the factors affecting the satisfaction and loyalty of digital library users and the relationships between them.…”

Section: Implications and Limitationsmentioning

confidence: 99%

“…User satisfaction is a key determinant of customer loyalty to a product or service (Coker, 2013) that leads to greater profitability in the future (Dehghan and Shahin, 2011) and also predicts user loyalty (Rahim et al, 2012). Satisfaction with the service or product will lead to the reuse that the same logic is expected to apply to digital libraries (Ip and Wagner, 2020), and when the library user is satisfied with the services provided by the library, the intention is to support the library by offering it to others in the future (Xu and Du, 2018). Previous studies have examined the effect of US on user loyalty (Bakti and Sumaedi, 2013;Keshvari et al, 2015).…”

Section: Satisfaction-loyalty Theorymentioning

confidence: 99%

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Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries

Soltani-Nejad

Taheri-Azad

Zarei-Maram

et al. 2020

AJIM

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PurposeThe primary objective of the present study was to design and develop a model to identify the antecedents and consequences of user satisfaction with digital libraries.Design/methodology/approachThe theoretical framework of this study was based on information system success theory, technology acceptance model (TAM), media affinity theory, satisfaction-loyalty theory and engagement theory. In so doing, eight hypothesized relationships were formulated to develop the conceptual model. The study approach was quantitative. Using simple random sampling technique, a total of 409 Iranian students participated in the study and responded to the survey. Descriptive and inferential data analysis was also performed using SPSS and SmartPLS3 software.FindingsThe results showed that the generic usability of digital library and the quality of digital resources could be used as a functional theoretical framework to predict and understand the factors contributing to user satisfaction in the domain of digital library. Increasing user satisfaction with digital library may have implications including recommending the digital library to others, the digital library reusing as well as the digital library engaging and integrating with them. It should be noted that system quality, service quality, and information quality are important factors in the formation of perceived usefulness, perceived ease of use, and digital libraries' affinity.Originality/valueThis study is the first attempt to empirically evaluate the antecedents and consequences of the user satisfaction with digital library presenting a new model. The model presented in this study can be used in future research as well. Also, this study has eloquently expanded the theories of user satisfaction with digital libraries.

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Section: Implications and Limitationsmentioning

confidence: 99%

Section: Satisfaction-loyalty Theorymentioning

confidence: 99%

Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries

Soltani-Nejad

Taheri-Azad

Zarei-Maram

et al. 2020

AJIM

View full text Add to dashboard Cite

show abstract

“…The factor that mainly causes the use of libraries is the quality of service (682 answers/68.9 %) in which the dimension that significantly cause library use is the library as place (467 answers/47.1 %). Library service quality is a measure of how well the level of service provided by the library in accordance with user expectations (Ip & Wagner, 2020 31 ). Providing quality library services means consistently 33 ).…”

Section: Discussionmentioning

confidence: 99%

Causative Factor of Library Usage Among Digital Native

Srirahayu

Harisanty

Anugrah

2021

DESIDOC Jl. Lib. Info. Technol.

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Research on library use has been carried out with the results that the level of library use by digital natives is still relatively low. The purpose of this study is to determine the factors that cause digital native users to use or not use a library. The method of this study use a descriptive qualitative research methods, and total of 341 digital natives in 25 cities in East Java were given open questions to express their experiences when using a library, resulting in 991 answers (respondents answered more than 1 opinion about the library). The data analysis technique was carried out in 3 stages namely open coding, axial coding, and selective coding. The result of this study found something new that the main factor of library use or not use is service quality (68.9 %) not from external factor, where users prioritise comfort while in the library, even though the internet as a library rival and as a source of information offers the speed and ease of access to information. Because of that innovation is done by improving the factors that cause users to use or not use the library.

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“…38 IC measures "how users want to interact with the modern library and include scope, timeliness and convenience, ease of navigation, modern equipment, and self-reliance," 39 such as library resource availability and accessibility from user perspectives. 40 LP measures "the usefulness of space, the symbolic value of the library, and the library as a refuge for work or study," 41 such as the availability of adequate facilities and an appropriate physical environment from user perspectives. 42 The application of these indicators will be further discussed in the Methodology section.…”

Section: Research Purposementioning

confidence: 99%

Perceived Quality of Reference Service with WhatsApp

Guo

Lam²,

Chiu³

et al. 2022

ITAL

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Academic libraries are experiencing significant changes and making efforts to deliver their service in the digital environment. Libraries are transforming from being places for reading to extensions of the classroom and learning spaces. Due to the globalized digital environment and intense competition, libraries are trying to improve their service quality through various evaluations. As reference service is crucial to users, this study explores user satisfaction towards the reference service through WhatsApp, a social media instant messenger, at a major university in Hong Kong and discusses the correlation between the satisfaction rating and three variables. Suggestions and recommendations are raised for future improvements. The study also sheds light on the usage of reference services through instant messaging in other academic libraries.

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LibQual+® as a predictor of library success: Extracting new meaning through structured equation modeling

Cited by 7 publications

References 61 publications

Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries

Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries

Causative Factor of Library Usage Among Digital Native

Perceived Quality of Reference Service with WhatsApp

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