LibQUAL+™ as a confirming resource

Boykin, Joseph F.

doi:10.1108/14678040210429946

Cited by 6 publications

(1 citation statement)

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“…Penelitian terdahulu, metode pengukuran kualitas pelayanan perpustakaan dengan menggunakan LibQUAL+rM telah diuji dalam beberapa penelitian, misalnya oleh Kemp (2001); Cook dan Heath (2001); Hitchingham,et.al. Q002); serta Boykin (2002). Prinsip LibQUAL+* adalah hanya pemustaka yang berhak untuk menilai kualitas layanan, sementaxa seluruh penilaian lainnya sebenarnya tidak relevan.…”

Section: Landasanteoriunclassified

Evaluasi Kualitas Layanan Perpustakaan FEB Undip Berdasarkan Harapan dan Persepsi Pemustaka dengan Metode LibQUAL

Fatmawati¹

2015

Berkala Ilmu Perpustakaan dan Informasi

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Library quality services evaluation is an important activity for acadernic libraries. This research is to evaluate service quality library at Economica and Business Faculty of Diponegoro University base on desired and perceived of users with LibQUAL methods. The aims to measurement library service qualityfrom desired and perceived users, and to know service library dimensions don't fullfill desired and perceived users. Quality is defined as "capability" - how good is the library? LibQUAL is effective total survey market to contact research in library to evaluation library quality service. Assessment based on perceived, minimum expectations, and desired. LibQUAL method gives users a chance to tell library where library services need improvement so it can respond to and better manage their expectations. Dimensions in LibQUAL consist of: Service Affect (SA), Library as Place (LP), Personal Control (PC), and Information Access (IA). Population is taken from Diploma III Program; Regular I, and Reguler II students, year 2009/2010 with proporsional stratified random sampling and the total sample is 81 respondents. This research used quantitative method with sumey and evaluation research. Users were asked to complete a questionnaire. Analyze its to know average perceived, minimum, and desired. The distance of the perceived score from the minimum score (P - M) creates a adequacy gap, and from the desired score (P – I) creates a superiority gap. The result shows that library service quality is fuffill minimum expectation of users. This means users had "enough satisfaction" with service perceived.

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Section: Landasanteoriunclassified

Evaluasi Kualitas Layanan Perpustakaan FEB Undip Berdasarkan Harapan dan Persepsi Pemustaka dengan Metode LibQUAL

Fatmawati¹

2015

Berkala Ilmu Perpustakaan dan Informasi

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Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™

Gatten

2004

The Journal of Academic Librarianship

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Music Library Resources on the Front Line: A Three-Year Case Study of Integration and Adaptation

Neufeldt

2011

Music Reference Services Quarterly

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This study investigates three e-resources supported by the Music Library at the University of Toronto aimed at course integration-Blackboard, Naxos Music Online, and Turnitin.com-with a goal of measuring their usage rate, how effectively they meet instructor needs, and how well the library supports their use. It further highlights efforts made by library staff to facilitate integration of these resources into classroom settings. Through a qualitative and quantitative analysis, this study determines that resource usage has increased for two products and decreased for the third, reinforcing the library's understanding of where its finite resources are best deployed.Performance metrics play an important role in the success of the modern academic library. Stemming from a managerial desire to understand the effectiveness of one's institution and demonstrate accountability to outside forces, 1 libraries' efforts to measure their effectiveness reflect the larger shift evident in all manner of nonprofit organizations, mimicking the corporate world model of seeking out new and presumably better methods to quantify their performance and streamline their operations. 2 The nonprofit groups

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LibQUAL+™ as a confirming resource

Cited by 6 publications

References 0 publications

Evaluasi Kualitas Layanan Perpustakaan FEB Undip Berdasarkan Harapan dan Persepsi Pemustaka dengan Metode LibQUAL

Evaluasi Kualitas Layanan Perpustakaan FEB Undip Berdasarkan Harapan dan Persepsi Pemustaka dengan Metode LibQUAL

Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™

Music Library Resources on the Front Line: A Three-Year Case Study of Integration and Adaptation

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