Leveraging enterprise social network technology: understanding the roles of compatibility and intrinsic motivation

Jia, Qiongqiong; Lei, Yang; Guo, Yue; Li, Xiaotong

doi:10.1108/jeim-05-2021-0225

Cited by 11 publications

(6 citation statements)

References 104 publications

(199 reference statements)

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“…ESN use can enable knowledge sharing across various departments (Jia et al, 2021). In general, there is more diverse knowledge in other teams than within an employee's own team.…”

Section: The Impact Of Enterprise Social Network Use On Knowledge Acq...mentioning

confidence: 99%

What role does enterprise social network play? A study on enterprise social network use, knowledge acquisition and innovation performance

Xiong

Sun

2022

JEIM

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PurposeIn order to explore the role of enterprise social network (ESN), this study examines how the different dimensions of ESN use – within teams and across teams – facilitate knowledge acquisition in organizations and how knowledge acquisition, in turn, impacts exploitative and exploratory innovation performance.Design/methodology/approachThis study applied the survey approach to collect a valid sample of 150 Chinese companies that had innovation activities and were using ESN. The partial least squares (PLS) technique was used for data analysis to test the research model and hypotheses.FindingsESN use within teams has a positive impact on knowledge depth and knowledge breadth, and ESN use across teams has a positive impact on knowledge depth. Knowledge depth and knowledge breadth are both beneficial for innovation performance. The two types of ESN use have different impacts on knowledge depth and knowledge breadth; moreover, knowledge depth and knowledge breadth have different impacts on innovation performance. Specifically, the impacts of ESN use within teams and across teams on exploitative innovation performance are mediated by knowledge depth; the impact of ESN use within teams on exploratory innovation performance is mediated by knowledge breadth.Originality/valueThis paper can enhance the understanding of the importance of ESN use and ESN's role in facilitating knowledge acquisition and innovation performance.

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“…ESN use can enable knowledge sharing across various departments (Jia et al, 2021). In general, there is more diverse knowledge in other teams than within an employee's own team.…”

Section: The Impact Of Enterprise Social Network Use On Knowledge Acq...mentioning

confidence: 99%

What role does enterprise social network play? A study on enterprise social network use, knowledge acquisition and innovation performance

Xiong

Sun

2022

JEIM

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“…Knowledge sharing as a cultural value helps improve innovation performance through enhancing employee engagement in participatory problem-solving (Khan and Khan, 2019;Monica Hu et al, 2009). ESM can push knowledge sharing a step further, increasing employees' participation in innovation (Jia et al, 2021;Leonardi and Vaast, 2017;Moqbel and Fui-Hoon Nah, 2017). Applications like Slack, Microsoft Team and Yammer among others can encourage a culture celebrating knowledge sharing and encouraging voicing opinions (Estell et al, 2021).…”

Section: Innovation Culturementioning

confidence: 99%

“…, 2009). ESM can push knowledge sharing a step further, increasing employees' participation in innovation (Jia et al. , 2021; Leonardi and Vaast, 2017; Moqbel and Fui-Hoon Nah, 2017).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Supporting participatory innovation during the COVID-19 pandemic: a comparative study of enterprise social media use

Abhari

Pesavento

Williams

2022

ITP

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PurposeThe need for accelerating innovation is exacerbated as organizations struggle to either adapt or perish in this unforgiving condition due to the COVID-19 disruption. To address this issue, many organizations have embraced employee-driven participatory innovation to survive and thrive albeit the uncertainties. This study aims to investigate the role of enterprise social media (ESM) in supporting and facilitating these efforts.Design/methodology/approachThis study first identified the underlying mechanisms that allow ESM use to foster and maintain participatory innovation and then reexamined how these mechanisms played out during the COVID-19 lockdown restrictions. The data was collected through a questionnaire in two phases, before and during work-from-home mandates, and the results were analyzed and compared to capture similarities and differences.FindingsThe results revealed that innovation culture and management support mediated the effects of ESM use on three measures of innovation productivity in both conditions. Interestingly, the effect of ESM use was more prominent in driving innovation in the work-from-home condition. This effect was not limited to the direct effect of ESM use on innovation productivity but on innovation culture and management support as well.Originality/valueThe results suggest that ESM offer a potentially useful path to support and enable employees to participate in the innovation processes, especially when they work remotely or in a distributed team. More generally, this paper should be of interest to researchers and practitioners interested in understanding, implementing and evaluating enterprise social software applications and encouraging employee-driven participatory innovation.

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“…Without the cross-functional interaction prospects afforded by ESM, employees may miss opportunities for collaboration (Leidner et al, 2018;Leonardi and Vaast, 2017). For this reason, ESM use is considered an effective way to enhance knowledge-sharing and crossdepartment collaboration (Jia et al, 2021).…”

Section: Esm Usementioning

confidence: 99%

“…, 2018; Leonardi and Vaast, 2017). For this reason, ESM use is considered an effective way to enhance knowledge-sharing and cross-department collaboration (Jia et al. , 2021).…”

Section: Research Backgroundmentioning

confidence: 99%

Open innovation starts from home: the potentials of enterprise social media (ESM) in nurturing employee innovation

Abhari

Zarei

Parsons

et al. 2022

INTR

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PurposeEnterprise social media (ESM) applications offer new opportunities for organizations to mobilize employees for open innovation, by promoting innovation beyond traditional R&D functions. Despite the popularity and success of these applications, current research has yet to fully explore the potential of ESM applications as a driver of employee-driven innovation, specifically through advancements in innovation culture. To fill this gap, this study proposes a theoretical framework that explains the role of ESM applications in facilitating employee innovation.Design/methodology/approach The authors administered a cross-sectional survey to collect data from professionals who use ESM applications regularly at work. Following a pilot study and instrument refinement, the authors conducted a field study to test measurement and the structural model by using the partial least square-structural equation modeling (PLS-SEM) method.FindingsThe findings of this study support the validity of the proposed theoretical model. First, the results confirmed the three antecedents of ESM use for innovation: perceived innovation possibilities enabled by ESM technology, the expected value of ESM use for innovation and organizational support for using ESM applications for innovation. Next, the results confirmed the importance of ESM use in encouraging individual innovation productivity in terms of product/service innovation, process innovation and social innovation. Finally, the results corroborated the mediating role of risk-taking and knowledge-sharing culture in the use of ESM to increase innovation productivity.Originality/valueThe findings presented here have implications for theory and practices that would concern fostering a supportive environment and building an organizational culture that promotes employees' innovation behavior (internal open innovation) by using social technologies.

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Leveraging enterprise social network technology: understanding the roles of compatibility and intrinsic motivation

Cited by 11 publications

References 104 publications

What role does enterprise social network play? A study on enterprise social network use, knowledge acquisition and innovation performance

What role does enterprise social network play? A study on enterprise social network use, knowledge acquisition and innovation performance

Supporting participatory innovation during the COVID-19 pandemic: a comparative study of enterprise social media use

Open innovation starts from home: the potentials of enterprise social media (ESM) in nurturing employee innovation

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