“…Figure 4 shows the relationship between facilitators and the outcome of their success. Through the survey, we identified four factors as facilitators, including top management participation and support (Ali et al, 2018;Gopalakrishna-Remani et al, 2019;Kearns, 2006;Shao, 2019;Teubner, 2013); active communication and knowledge sharing between business and IT sectors (Arvidsson et al, 2014;Carrillo et al, 2019;Philip, 2009;Yeh et al, 2011); consideration of internal and external environments (Chi et al, 2005;Hung et al, 2016;Mirchandani and Lederer, 2012;Newkirk et al, 2008), and adequate resource allocation for SISP (Lientz, 2010;Samaha and Baki, 2009;Wallace, 2013). In addition, we confirmed that the four facilitators have a positive effect on business and IT alignment.…”