Let the User Decide! User Preferences Regarding Functions, Apps, and Interfaces of a Smart Home and a Service Robot

Schiffhauer, Birte; Bernotat, Jasmin; Eyssel, Friederike Anne; Bröhl, Rebecca; Adriaans, Jule

doi:10.1007/978-3-319-47437-3_95

Cited by 13 publications

(14 citation statements)

References 12 publications

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“…The specific use case deployments are in keeping with observations made by user preference assessment research [ 3 , 5 ] which notice that users prefer social robotics solutions that have predictable and robust (even if reduced) behaviors, that fulfill a concrete user need, over general interaction and proactive robot behavior which does not work reliably. This is in keeping with the uncanny valley effect [ 51 ], which is noticeable in recent general solutions for social robotics.…”

Section: Related Worksupporting

confidence: 63%

“…At the same time, research into user preferences regarding smart homes and service robots [ 3 , 4 ] suggests that elderly users prefer on-demand assistive functionality (i.e., decision-making is not autonomous, but within the control of the user). Users still favor robotic services that help them with physical tasks (e.g., cleaning, answering the door, and bringing objects), compared to primarily social ones.…”

Section: Introductionmentioning

confidence: 99%

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The AMIRO Social Robotics Framework: Deployment and Evaluation on the Pepper Robot

Ghita

Gavril

Nan

et al. 2020

Sensors

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Recent studies in social robotics show that it can provide economic efficiency and growth in domains such as retail, entertainment, and active and assisted living (AAL). Recent work also highlights that users have the expectation of affordable social robotics platforms, providing focused and specific assistance in a robust manner. In this paper, we present the AMIRO social robotics framework, designed in a modular and robust way for assistive care scenarios. The framework includes robotic services for navigation, person detection and recognition, multi-lingual natural language interaction and dialogue management, as well as activity recognition and general behavior composition. We present AMIRO platform independent implementation based on a Robot Operating System (ROS). We focus on quantitative evaluations of each functionality module, providing discussions on their performance in different settings and the possible improvements. We showcase the deployment of the AMIRO framework on a popular social robotics platform—the Pepper robot—and present the experience of developing a complex user interaction scenario, employing all available functionality modules within AMIRO.

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Section: Related Worksupporting

confidence: 63%

Section: Introductionmentioning

confidence: 99%

The AMIRO Social Robotics Framework: Deployment and Evaluation on the Pepper Robot

Ghita

Gavril

Nan

et al. 2020

Sensors

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“…A lack of information and experience with robots might cause feelings of insecurity (see [49]). To feel safe, people want to control a technical system such as a robot any time (see [40], [49]).…”

Section: Discussionmentioning

confidence: 99%

“…Five items adapted from [39] and [40] assessed to what extent participants indicated trust toward the robot (e.g., "I would control whether the robot completed a task properly. ", αMeka Jap = .57, αFloka Jap = .43, αMeka Ger = .66, αFloka Ger = .75).…”

Section: Trust (H4c)mentioning

confidence: 99%

“…Obviously, Japanese and German participants did not see any benefit from using robots and avoided to initiate direct human-robot interaction. To motivate people to interact with robots in their daily life, the benefit of using a robot should be obvious, while the robot should appear predictable and thus easy to control (e.g., [40], [45], [49]). This to be realized, user preferences, attitudes, and concerns about robots need to be considered and investigated.…”

Section: A Conclusionmentioning

confidence: 99%

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Can(‘t) Wait to Have a Robot at Home? - Japanese and German Users' Attitudes Toward Service Robots in Smart Homes

Bernotat

Eyssel

2018

2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)

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In the present study, we compared Japanese and German participants' perceptions of social robots. To do so, participants from both cultural backgrounds evaluated two types of service robots designed for use in the smart home context. One of the prototypes featured a rather technical appearance, whereas the other prototype featured a newly designed social robot head. Against our predictions, Japanese and German participants evaluated both robot types similarly. Japanese participants generally showed a stronger tendency to anthropomorphize nonhuman agents and attributed more mind, particularly on the experience dimension, to both robot types than German participants. Nonetheless, Japanese and German participants attributed similar levels of agency to both robot types. Unexpectedly, Japanese participants perceived the robots even as less humanlike than German participants. As predicted, Japanese participants reported less attitudinal robot acceptance and tended to show less trust toward both robot types than Germans. Japanese and Germans indicated similar levels of robot anxiety, perceived uncanniness, and robot likeability. Japanese and German participants generally perceived the robots rather as machines and tools than as human companions. Especially German participants wanted to use the robots for rather safe, boring, and simple tasks that do not require any direct interaction with them. Japanese and German participants were not yet familiar with robots and showed less positive attitudes toward them than widely believed (e.g., [1]). Implications how to gain a more realistic view on users' perceptions of robots to enable a fruitful and comfortable HRI are discussed. *This research was supported by the Cluster of Excellence Cognitive Interaction Technology 'CITEC' (EXC 277) at Bielefeld University, which is funded by the German Research Foundation (DFG). It is further related to the European Project CODEFROR (FP7-PIRSES-2013-612555). might perceive robots differently: Shinto and Buddhism are prevalent religions in Japan, while German culture is influenced by Christianity. A Shinto legend holds that Japanese islands were formed by two gods who became progenitors of the gods of Shinto religion and of the first Emperor of Japan [3]. This belief resulted in a deep respect for nature, animals, gods, and heroes. Further, Japanese people believe that a soul, humanlike traits, and intentions are inherent in any entity, such as in gods, heroes, animals, and nature. This is also reflected in Japanese popular culture in which various kinds of nonhuman agents, including robots, are presented as having humanlike traits [4]. According to [5], anthropomorphism, the tendency to ascribe human traits to nonhuman agents, helps to understand others' behavior and thus might reduce uncertainty. Accordingly, one might assume that the tendency to anthropomorphize nonhuman agents and the prevalence of robots in Japanese popular culture is linked to more positive evaluations of HRI and less anxiety toward robots than in Western countries. H...

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Get One or Create One: the Impact of Graded Involvement in a Selection Procedure for a Virtual Agent on Satisfaction and Suitability Ratings

Diehl

Schiffhauer

Eyssel

et al. 2017

Intelligent Virtual Agents

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Let the User Decide! User Preferences Regarding Functions, Apps, and Interfaces of a Smart Home and a Service Robot

Cited by 13 publications

References 12 publications

The AMIRO Social Robotics Framework: Deployment and Evaluation on the Pepper Robot

The AMIRO Social Robotics Framework: Deployment and Evaluation on the Pepper Robot

Can(‘t) Wait to Have a Robot at Home? - Japanese and German Users' Attitudes Toward Service Robots in Smart Homes

Get One or Create One: the Impact of Graded Involvement in a Selection Procedure for a Virtual Agent on Satisfaction and Suitability Ratings

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