Get One or Create One: the Impact of Graded Involvement in a Selection Procedure for a Virtual Agent on Satisfaction and Suitability Ratings

Diehl, Charlotte; Schiffhauer, Birte; Eyssel, Friederike Anne; Achenbach, Jascha; Klett, Sören; Botsch, Mario; Kopp, Stefan

doi:10.1007/978-3-319-67401-8_13

Cited by 4 publications

(5 citation statements)

References 19 publications

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“…Contrary to our prediction, the degree of customization did not result in significantly higher levels of PO and trust toward the robot, except for affective trust. This result is consistent with [35], who found that effects of customization do not differ according to the number of options. It is possible that above a certain threshold increasing the degree of customization has neglectable or no additional effects.…”

Section: Discussionsupporting

confidence: 92%

“…Additionally, the lack of statistically significant differences between low and high customization with regards to the dependent variables could have two explanations. First, and consistent with [35], the number of customizable features in the low customization condition (i.e., 15) could already suffice to count as high involvement. Second, it is possible that the filler items we used (i.e., asking participants which feature other people would choose) elicited a perception of involvement in the design of the robot (as in participatory design [21]).…”

Section: Discussionmentioning

confidence: 59%

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I Designed It, So I Trust It: The Influence of Customization on Psychological Ownership and Trust Toward Robots

Lacroix

Wullenkord²,

Eyssel

2022

Lecture Notes in Computer Science

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Customization has been widely studied in the context of information systems and interfaces, but research on customization in human-robot interaction (HRI) is scarce. However, customization and user involvement may exert positive effects regarding attitudes and trust toward robots, hence improving HRI quality. The aim of the present work is to contribute to the theoretical understanding of customization in the HRI context by testing whether customization (none, low, or high) of a robot would elicit feelings of psychological ownership (PO), which, in turn, would increase trust toward the robot. Moreover, we hypothesized that the more people customize a robot, the less they would tend to anthropomorphize it. In line with our predictions, customization (vs. none) significantly increased psychological ownership and trust toward the robot. Further, the level of customization affected perceptions of robot agency. Additionally, PO mediated the effect of customization on trust toward the robot. The implications of these findings for research on HRI are discussed.

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Section: Discussionsupporting

confidence: 92%

Section: Discussionmentioning

confidence: 59%

I Designed It, So I Trust It: The Influence of Customization on Psychological Ownership and Trust Toward Robots

Lacroix

Wullenkord²,

Eyssel

2022

Lecture Notes in Computer Science

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“…In the presented research, we followed a user-centered approach while implementing and training two working memory architectures on an industrial RB-KAIROS + robot ( Robotnik Valencia, Spain, 2023 ): One of these architectures was based on GRU ( Cho et al, 2014 ), a commonly used state-of-the-art architecture, the other was based on WorkMATe ( Kruijne et al, 2021 ), a biologically-inspired alternative. Emphasizing the humans’ perspective on HRI, we considered potential users’ ideas and perceptions of robot navigation already before initiating the implementation and training processes as recommended by previous research (e.g., Mahmood et al, 2000 ; Ben Allouch et al, 2009 ; Schiffhauer et al, 2016 ; Bernotat and Eyssel, 2017a ; Diehl et al, 2017 ; Azamfirei et al, 2023b ; Psarommatis et al, 2023b ; Lacroix et al, 2023 ). This approach was innovative because, so far, only little attention has been paid to the humans’ perspective when robot working memory was implemented and trained.…”

Section: Discussionmentioning

confidence: 99%

“…Involving potential users’ perceptions and preferences already in the research and development processes of new technologies was found to lead to more positive user experiences and safety in human-technology interaction (see Mahmood et al, 2000 ; Ben Allouch et al, 2009 ; Schiffhauer et al, 2016 ; Bernotat and Eyssel, 2017a ; Diehl et al, 2017 ; Robinson et al, 2020 ; Lacroix et al, 2023 ). Therefore, in the present research we addressed a research gap by putting the humans’ perspective into focus during the implementation and training of two working memory configurations on an industrial RB-KAIROS + robot ( Robotnik (Valencia, Spain) ): One working memory architecture was based on GRU ( Cho et al, 2014 ) and the other was based on WorkMATe ( Kruijne et al, 2021 ), the biologically-inspired alternative.…”

Section: Introductionmentioning

confidence: 99%

Remember me - user-centered implementation of working memory architectures on an industrial robot

Bernotat,

Landolfi,

Pasquali

et al. 2023

Front. Robot. AI

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The present research is innovative as we followed a user-centered approach to implement and train two working memory architectures on an industrial RB-KAIROS + robot: GRU, a state-of-the-art architecture, and WorkMATe, a biologically-inspired alternative. Although user-centered approaches are essential to create a comfortable and safe HRI, they are still rare in industrial settings. Closing this research gap, we conducted two online user studies with large heterogeneous samples. The major aim of these studies was to evaluate the RB-KAIROS + robot’s appearance, movements, and perceived memory functions before (User Study 1) and after the implementation and training of robot working memory (User Study 2). In User Study 1, we furthermore explored participants’ ideas about robot memory and what aspects of the robot’s movements participants found positive and what aspects they would change. The effects of participants’ demographic background and attitudes were controlled for. In User Study 1, participants’ overall evaluations of the robot were moderate. Participant age and negative attitudes toward robots led to more negative robot evaluations. According to exploratory analyses, these effects were driven by perceived low experience with robots. Participants expressed clear ideas of robot memory and precise suggestions for a safe, efficient, and comfortable robot navigation which are valuable for further research and development. In User Study 2, the implementation of WorkMATe and GRU led to more positive evaluations of perceived robot memory, but not of robot appearance and movements. Participants’ robot evaluations were driven by their positive views of robots. Our results demonstrate that considering potential users’ views can greatly contribute to an efficient and positively perceived robot navigation, while users’ experience with robots is crucial for a positive HRI.

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“…Moreover, contrary to the general trend in the literature about personalization and customization [78], most of the existing research in HRI to date focused on the effects of personalization and neglected customization. Moreover, the scarce available research about customization of robots focused on their appearance [1,20,30,31,61,76] rather than their functionalities [61].…”

Section: Customization Of Robots and Psychological Ownershipmentioning

confidence: 99%

Who's in Charge?

Lacroix

Wullenkord

Eyssel

2023

Companion of the 2023 ACM/IEEE International Conference on Human-Robot Interaction

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This paper presents a conceptual approach regarding robot-to-user adaptation, with a focus on the psychological effects of this adaptation process during human-robot interaction (HRI). This approach emphasizes the pertinent role of users in shaping adaptation processes. First, a literature review revealed perceived personal relevance as the central determinant of successful robot-to-user adaptation. Second, we distinguish two main types of adaptations which depend on the extent to which a user is involved: Personalization and customization. We then illustrate effects of personalization vs. customization on potential end users. In particular, anthropomorphism and psychological ownership should be taken into account in prospective research. Finally, we propose to interpret personalization and customization as two opposites of a continuum to guide future empirical research about robot adaptation, before suggesting some leads for future research about the psychological effects of adaptation processes in HRI. CCS CONCEPTS• Applied computing → Psychology; • Human-centered computing → HCI theory, concepts and models; Accessibility theory, concepts and paradigms.

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Get One or Create One: the Impact of Graded Involvement in a Selection Procedure for a Virtual Agent on Satisfaction and Suitability Ratings

Cited by 4 publications

References 19 publications

I Designed It, So I Trust It: The Influence of Customization on Psychological Ownership and Trust Toward Robots

I Designed It, So I Trust It: The Influence of Customization on Psychological Ownership and Trust Toward Robots

Remember me - user-centered implementation of working memory architectures on an industrial robot

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