Leading Online Education from Participation to Success

Abstract

Abstract. Online education has grown exponentially over the last few decades, churning through a swarm of acronyms, ambiguities and potentialities. Substantial energy has been invested in producing technology, building academic capability, and understanding learners and markets. Though it feels pervasive, online education is comparatively new in the scheme of higher education, and key education and business models remain in formation. To spur advancement, this paper argues that as online education matures increasing energy must shift from admissions and provision to ensuring each learner's success. We argue that online education presents new opportunities not just for the mechanics of higher education, but for improving each student's experience and outcomes. Central to such advancement is a clear picture of study success, cogent perspectives for understanding students, effective strategies for analysing and interpreting huge volumes of data, and more evidence-based academic leadership. The paper investigates each of these areas, provoking what institutions could seek to achieve. Keywords: higher education, online education, quality of education, student's experience, evidence-based academic leadership. 10.17323/1814-9545-2016-3-34-58 Effectively leading the student experience is essential to the success of higher education [Bryman, 2007]. Such leadership must be responsive to changing contexts and technologies. To that end, this paper outlines a strategy that optimises opportunities presented by the maturation of online education. The strategy is grounded in a picture of what we're seeking to achieve, and the paper begins by advancing a model of study success. From there, it proposes new approaches for understanding and measuring the student experience, and examines the leadership required to spur change. DOI:Online education has grown exponentially over the last few decades, churning through a swarm of acronyms, practices and poten-

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