“…Because of the strong reflex for deficit-based thinking, physician-leaders must learn to switch nimbly between different reasoning and thinking processes-one that is "deficit-based," narrowly focused, and well-adapted for clinical practice and another that is more divergent or "appreciative" for thinking about organizational or system issues and challenges. 11,16 Furthermore, interviews of ten academic internal medicine chairs identified several critical leadership success factors, 17 including mastery of visioning, communication, change management, "emotional intelligence" (EI), [18][19] team building, business skills, personnel management, and systems thinking. Emphasizing the importance of EI, which consists of competencies regarding self-awareness, self-management, social awareness, and relationship management, [18][19] these chairs "stated that this ability was fundamental to their success and its absence the cause of their failures."…”