Abstract:This exploratory study considers an African perspective on leadership behaviour and motivation in Ghana, Egypt, Kenya, Nigeria, and Uganda using the Delphi Technique with a small sample of corporate, community, and religious leaders. Focus group sessions with working people (nonleaders) then followed. The findings indicate that vision, commitment, honesty, goal-orientation, and humour were descriptors of effective leadership. Further, it was found that the quest for justice, extrinsic benefits, and service to … Show more
“…Six stakeholder groups (72 participants) representing a 72 per cent response rate (100 invites issued) participated in the Delphi from February to June 2011 (see Table I). Senjali et al (2014) had similar sample sizes in their study (Round 1-61 participants and Round 2-46 participants). The aim was to have varied representation from stakeholder industries and geographic locations, not equal numbers in each group, with the focus on panel members’ cumulative knowledge and experience of mobile banking.…”
Purpose
Bank adoption of mobile banking globally remains sporadic. Factors influencing this remain under researched. The purpose of this paper is to explore drivers and barriers of bank adoption of mobile banking from a stakeholder perspective.
Design/methodology/approach
Using diffusion of innovation (DOI), a mixed method study was conducted. Data were collected using blogging to inform a two-round modified Delphi study. The opinion of 72 members from six stakeholder industries was sought.
Findings
The results indicate that DOI theory is still applicable within mobile environments in helping to understand the diffusion of mobile banking. Key drivers of bank adoption were global mobile phone penetration, competitive advantage, customer convenience, strategic importance, customer demand, low perceived risk/security concerns and stakeholder partnerships. Findings suggest low levels of customer demand and lack of return on investment (ROI) are key barriers for banks. The findings have strategic implications for industry players highlighting the importance of mobile banking to maintain market share and customer relations. These influences will inform successful mobile banking strategies by raising awareness of major barriers.
Originality/value
This study concentrates on a bank/stakeholder perspective. It confirms that DOI theory is still applicable within mobile environments. It extends understanding of bank adoption providing useful information for all stakeholders. It has implications for banks regarding multi-channel banking and the motivators and challenges influencing its adoption.
“…Six stakeholder groups (72 participants) representing a 72 per cent response rate (100 invites issued) participated in the Delphi from February to June 2011 (see Table I). Senjali et al (2014) had similar sample sizes in their study (Round 1-61 participants and Round 2-46 participants). The aim was to have varied representation from stakeholder industries and geographic locations, not equal numbers in each group, with the focus on panel members’ cumulative knowledge and experience of mobile banking.…”
Purpose
Bank adoption of mobile banking globally remains sporadic. Factors influencing this remain under researched. The purpose of this paper is to explore drivers and barriers of bank adoption of mobile banking from a stakeholder perspective.
Design/methodology/approach
Using diffusion of innovation (DOI), a mixed method study was conducted. Data were collected using blogging to inform a two-round modified Delphi study. The opinion of 72 members from six stakeholder industries was sought.
Findings
The results indicate that DOI theory is still applicable within mobile environments in helping to understand the diffusion of mobile banking. Key drivers of bank adoption were global mobile phone penetration, competitive advantage, customer convenience, strategic importance, customer demand, low perceived risk/security concerns and stakeholder partnerships. Findings suggest low levels of customer demand and lack of return on investment (ROI) are key barriers for banks. The findings have strategic implications for industry players highlighting the importance of mobile banking to maintain market share and customer relations. These influences will inform successful mobile banking strategies by raising awareness of major barriers.
Originality/value
This study concentrates on a bank/stakeholder perspective. It confirms that DOI theory is still applicable within mobile environments. It extends understanding of bank adoption providing useful information for all stakeholders. It has implications for banks regarding multi-channel banking and the motivators and challenges influencing its adoption.
“…The qualitative data that were collected from the first phase of the research project were analysed and concepts were identified. 1 Data collected came from African countries (Senaji et al, 2014) including Egypt, Ghana, Kenya, Nigeria, and Uganda (N = 94). Similarly, data were collected from Caribbean countries (Holder et al, 2014) and included participants (N = 42) from Barbados, Trinidad and Tobago, St. Vincent and the Grenadines, St. Lucia, and Jamaica.…”
Section: Phase 1: Initial Measure Development Using Qualitative Methomentioning
This article contributes to the literature on cross-cultural leadership by describing the development and validation of the Leadership Effectiveness in Africa and the Diaspora (LEAD) Scale. The LEAD Scale is a culturally sensitive measure of leadership effectiveness in the understudied settings of Africa and the African diaspora. A combination of methods and four studies using samples from Africa and the African diaspora based in Canada, the USA, and the Caribbean were used to develop the measure. Using the grounded theory approach and the Delphi technique ( n = 192), followed by a set of increasingly rigorous tests including exploratory factor analysis ( n = 441), confirmatory factor analysis ( n = 116), and a test of measure invariance ( n =1384), we developed and validated a culturally sensitive measure of effective leadership. Our results demonstrate that spirituality, tradition and community-centredness are important and culturally specific components of leadership in Africa and the African diaspora. This paper provides a validated measure of leadership and offers recommendations regarding the use of the measure by managers and researchers working in Africa or with African diaspora.
“…Overall, the findings from the Delphi technique and focus groups suggest that there was a preference for the ubuntu approach to leadership (Senaji, Metwally, Sejjaaka, et al, 2014). According to Ncube (2010), there are six steps to the ubuntu leadership philosophy: (1) setting the example and demonstrating the way; (2) inspiring a shared vision among followers that offers direction for others in a communal approach; (3) seeking opportunities to promote change through people and the use of consensus-decision making; (4) building relationships with others that promote interconnectedness and interdependency; (5) possessing a collectivist mindset that focuses on teamwork and a noncompetitive environment; and (6) building innovation and empowering others through continuous development of human potential, mentoring, and building relationships.…”
Section: Putting An Emic-etic-emic Cycle Into Practice: the Lead Projectmentioning
confidence: 99%
“…Participants from Ghana agreed that an effective leader “leads by example” and “walks the talk.” Similarly, the participants from Uganda noted that an effective leader “guides/leads/coaches/directs” and “takes action.” Second, participants from Ghana, Kenya, and Uganda highlighted the importance of inspiring a shared vision among followers and offering direction to others. In Ghana, participants noted that an effective leader “inspires” and “setting standards/goals.” Similarly, participants in Kenya stated that an effective leader “inspires,” “is goal oriented/achieves the goals of the team,” and “articulates/communicates goals/vision.” Participants in Uganda also stated that an effective leader “inspires” and has a “vision.” Third, participants from Ghana also stated the importance of “building a team spirit.” Finally, participants from Egypt, Kenya, and Nigeria agreed that it was important that leaders work with and take care of other people including employees and members of society (Senaji, Metwally, Sejjaaka, et al, 2014). The role of spirituality and connection to one’s ancestors, aspects of the ubuntu philosophy, were also discussed.…”
Section: Putting An Emic-etic-emic Cycle Into Practice: the Lead Projectmentioning
confidence: 99%
“…Third, participants from Ghana also stated the importance of "building a team spirit." Finally, participants from Egypt, Kenya, and Nigeria agreed that it was important that leaders work with and take care of other people including employees and members of society (Senaji, Metwally, Sejjaaka, et al, 2014). The role of spirituality and connection to one's ancestors, aspects of the ubuntu philosophy, were also discussed.…”
Section: Putting An Emic-etic-emic Cycle Into Practice: the Lead Projectmentioning
Given the importance of understanding the context of management issues in the world, this article discusses the role of both emic (developing culture-specific concepts) and etic (applying concepts across cultures) research in the international management literature. This paper proposes a more comprehensive mixed methods research cycle that can provide researchers with a deeper understanding of the context in under-researched countries. Using a decolonial lens, this theoretical paper proposes that an emic-etic-emic cycle is the best way to disaggregate contextual issues in organizational research, particularly when dealing with human issues in management. By examining a research project on leadership in Africa and the African diaspora from decolonial perspective, our proposed emic-etic-emic cycle (1) stresses the importance of using an emic approach in addition to the dominant etic approach in cross-cultural management; (2) provides researchers with a deeper understanding of context in under-researched countries; and (3) contributes to decolonial approaches to management, which call for a symmetrical dialogue across borders which decentralizes the dominant Western approach, and provides a deeper understanding of management from an indigenous and local perspective. Contextualizing research using the emic-etic-emic cycle can enhance rigor and relevance of the research.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.