“…When the data collected is used to test the theory, much more than the theory emerges, including intentions and expectations of interactions, like patient well-being, socialisation, ethical and values-based practice, and nursing assessments. These areas of patient/nurse interactions are part of nurses' emotion work with patients, demonstrating compassion (Msiska et al 2014), helping to relieve anxieties (Costa 2001;Inman et al 2013), and helping patients maintain a sense of normality in an unfamiliar environment (Hughes 2010). Redsell et al (2007) state that patients prefer to see doctors about clinical symptoms, and to see nurses for reassurance.…”