La Gestión de Indicadores Empresariales con Lógica Difusa para la Toma de Decisiones

Abstract

Resumen. En las organizaciones actuales la toma de decisiones está acompañada de cierto grado de incertidumbre, lo que no permite planificar sobre resultados ciertos. En algunas ocasiones medir estos resultados también implica incertidumbre asociada con la ambigüedad o subjetividad del instrumento utilizado. Como solución para este problema, se propone un sistema de medición y análisis basado en el Balance Scorecard que incorpora técnicas de lógicas difusas para disminuir la incidencia de esta incertidumbre en los procesos de toma y análisis de decisiones.Palabras clave: Balance Scorecard; lógica difusa; gestión de indicadores; sistema de inferencia difusa, modelo difuso tipo Mamdani.Abstract. In today's organizations the decision-making processes are always accompanied by some degree of uncertainty makes it impossible to plan on completely accurate results. Sometimes measure these results also have some uncertainty associated with ambiguity or subjectivity of the instrument used; as a solution to this problem, this paper proposes a measurement and analysis system based on the Balance Scorecard that incorporates fuzzy logic techniques to decrease the incidence of this type of uncertainty in the processes of making and analysis decision.

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