“…Twenty publications discussed the impact of the low availability of adequate interpretation services on mental health access and service quality (Asgary & Segar, 2011; Bischoff et al, 2003; Blakely, 1996; Fegert et al, 2018; Fondacaro & Harder, 2014; Forrest-Bank, Held, & Jones, 2019; Hémono et al, 2018; Jensen, Norredam, Priebe, & Krasnik, 2013; Morland, Duncan, Hoebing, Kirschke, & Schmidt, 2005; Pian, Hoyez, & Tersigni, 2018). Studies from Greece (Hémono et al, 2018), New Zealand (Blakely, 1996), and the United States (Asgary & Segar, 2011; Shannon, Vinson, Cook, & Lennon, 2016), reported that refugee clients expected to be misunderstood because of the poor quality of interpretation services with some clients not receiving care because of the absence of interpretation services.…”