“…Physicians highlighted the fact that treating patients and families respectfully had a great influence on all serious conversations [ 55 ]. Other aspects frequently mentioned by parents, physicians and patients were empathy [ 7 , 9 , 29 , 31 , 36 , 43 , 45 , 46 , 47 ] and honesty [ 25 , 31 , 33 , 43 , 44 , 53 , 54 ]. Parents valued an empathetic approach of physicians while delivering serious news, which allowed them to express their emotions and receive support from the medical staff [ 7 , 9 , 29 , 45 ].…”