Kualitas Pelayanan Kesehatan Puskesmas Ibun Kabupaten Bandung

Ramadhan, Fhirman; Muhafidin, Didin; Miradhia, Darto

doi:10.24198/jane.v12i2.28684

Cited by 8 publications

(8 citation statements)

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“…Kemampuan perwakilan layanan dalam suatu organisasi untuk membantu pengguna dengan memberikan layanan dengan segera, dan mendengarkan serta mengatasi keluhan dari klien dikenal sebagai Daya Tanggap (Responsivenes) (Ramadhan et al, 2021). Ini adalah langkah nyata yang telah diambil organisasi untuk mengatasi dan mengidentifikasi kebutuhan masyarakat.…”

Section: Responsivenes (Daya Tanggap)unclassified

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Kualitas Pelayanan Publik E-KTP Di Kecamatan Wates Kabupaten Blitar

Sadida,

Fachruddin,

Pramono

2024

INT

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Adanya kewajiban pemerintah daerah memberikan pelayanan publik bagi warganya juga dijadikan dasar Pemerintah Kecamatan Wates untuk berinovasi dan berkreasi utamanya utnuk membantu warga memperoleh identitas pribadinya yaitu E-KTP. Dalam proses pelayanan publiknya Kantor Kecamatan Wates memiliki inovasi melalui program pelayanan publik virtual “Mall Pelayanan Publik Jalasutra”. Metode penelitian yang digunakan dalam penelitian ini yaitu deskriptif kualitatif. Hasil dari penelitian menunjukkan bahwa dengan didasarkan pada teori Zeithaml yang merumuskan 5 indikator dari kualitas pelayanan publik antara lain adalah tangible (bukti fisik), reliability (kehandalan), responsiviness (ketanggapan), assurance (jaminan), emphaty (empati) menunjukkan kualitas pelayanan yang terdapat di Kantor Kecamatan Wates sudah berjalan dengan baik akan tetapi belum efektif. Hal ini dikarenakan terdapat beberapa kendala seperti kekurangan persediaan keping E-KTP, adanya gangguan jaringan sehingga memperlambat pelayanan, peralatan lama yang sudah usang telah banyak berkurang fungsinya.

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Section: Responsivenes (Daya Tanggap)unclassified

“…Empati dapat ditunjukkan misalnya dengan menawarkan pengguna layanan dengan sopan dan ramah. Jika petugas tidak membeda-bedakan dan menghargai setiap orang yang mencari bantuan, pengguna juga akan merasa puas dengan layanan yang mereka terima (Ramadhan et al, 2021).…”

Section: Empathy (Empati)unclassified

Kualitas Pelayanan Publik E-KTP Di Kecamatan Wates Kabupaten Blitar

Sadida,

Fachruddin,

Pramono

2024

INT

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“…Puskesmas adalah fasilitas kesehatan yang menyelenggarakan upaya kesehatan masyarakat dan upaya kesehatan perseorangan tingkat pertama yang selalu berupaya untuk mencapai efisiensi dan efektifitas pelayanan kepada masyarakat (Ramadhan et al, 2021). Sektor kesehatan menjadi salah satu sektor yang memperoleh perhatian serius dari pemerintah (Satriawan et al, 2020).…”

Section: Pendahuluanunclassified

Sistem Informasi Perancangan Pendaftaran Online Berbasis Web Di Puskesmas Pataruman Kabupaten Bandung Barat

Arrahman¹,

Permana²

2022

cerdika

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Puskesmas is a health facility that organizes public health efforts and first-level individual health efforts that always strive to achieve efficiency and effectiveness of services to the community, so it needs a facility and infrastructure that supports data processing of a website-based information system that is useful for providing information quickly and accurately. The system used at the Pataruman Health Center still uses a manual system using paper as a data processing tool so that in the end various problems arise. Such as the difficulty of controlling information on user data, patient data, patient registration, the process of searching for patient data becomes long and inaccurate due to the accumulation of paper containing data, and because of the perishable nature of paper, it is very possible to lose data. This research uses the waterfall method by using Apache 2.4.34 as a web server, PHP 5.6.38 as a programming language and MySQL 5.0.21 as a database. So the author created a website to support the performance of Pataruman Public Health Center, based on the results of research conducted at Pataruman Public Health Center. This website is designed with a simple display to make it easier for health center staff to use it. It can be concluded that this research has succeeded in creating an information system using the website method.

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“…The company creates the importance of service quality so that customers feel satisfied with every service provided (Wianti et al, 2021). In general, health services organized by the public health center include curative (treatment), preventive (prevention efforts), promotive (health improvement), and rehabilitation (health recovery) services (Ramadhan et al, 2021).…”

Section: Service Qualitymentioning

confidence: 99%

Application of Importance Performance Analysis Method in Measuring the Level of Community Satisfaction with the Quality of Service of the Minasa Upa Public Health Center

Muchlis

Saleh

Hafid

2022

jsiems

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Purpose: The purpose of this study was to measure the level of patient satisfaction with service quality at the Minasa Upa Health Center. Design/methodology/approach: This study uses the Importance Performance Analysis (IPA) method to measure community satisfaction with service quality. Data was obtained by distributing questionnaires. Five dimensions are measured: tangible variables, reliability, responsiveness, assurance, and empathy. Findings: The results of this study indicate that the quality of service at the Minasa Upa Public Health Center in terms of five dimensions results in a perception value below the expected value. These results suggest that patient satisfaction with services at the Minasa Upa Health Center in Makassar city still needs to be fulfilled. Research limitations/implications: This research was fieldwork at the Minasa Upa Public Health Center. The respondents in this study were people who had visited or received treatment at the Minasa Upa Public Health Center, as many as 100. Originality/value: Public Health Center describes a public service engaged in health services that has an essential role in the National Health System. Public Health Center is a health service provider organization that exists in all regions. The quality of service at the Minasa Upa Public Health Center is still not good, as evidenced by the perceived value, which is still below the expected value and has led to decreased public confidence in seeking treatment at the health center. So, this can affect the decline in health levels in the community. In addition to this, facilities and infrastructure factors still do not satisfy service users.

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Kualitas Pelayanan Kesehatan Puskesmas Ibun Kabupaten Bandung

Cited by 8 publications

References 0 publications

Kualitas Pelayanan Publik E-KTP Di Kecamatan Wates Kabupaten Blitar

Kualitas Pelayanan Publik E-KTP Di Kecamatan Wates Kabupaten Blitar

Sistem Informasi Perancangan Pendaftaran Online Berbasis Web Di Puskesmas Pataruman Kabupaten Bandung Barat

Application of Importance Performance Analysis Method in Measuring the Level of Community Satisfaction with the Quality of Service of the Minasa Upa Public Health Center

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