“…There are two motivational factors, intrinsic motivation internal motivation, such as the desire to learn and gain knowledge, and extrinsic motivation that comes from external factors (Ryan & Deci, 2000). Factors that influence student motivation based on service quality in higher educational institutions include teaching methods and methods of lecturers, academic services, administrative support and services, university facilities, and university environment (Annamdevula & Bellamkonda, 2016;Siswoyo et al, 2012;Kousar et al, 2015;Naibaho et al, 2012;Suwastika, 2017).…”