Knowledge Sharing Using Customer Relationship Management Systems (CRM) in NPD Processes - Research Results from Polish and German Manufacturing Companies

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“…Based on the results of the literature study, it is possible to define the activities associated with the dimensions of the NPD process in a manufacturing company [7]: -for D1 -elaboration of the idea for a new product, -for D2 -elaboration of the specification of a new product; performing a preliminary design of a new product; performing a detailed design of a new product; engineering simulation; generating a prototype; testing a new product, -for D3-commercialising a new product, -for D4 -economic analysis of a new product; risk analysis of a new product; preparing the production process; manufacturing simulation, -for D5 -starting the production of a new product, -for D6 -service for a new product; cooperation with suppliers, -for D7 -investment analysis of a new product.…”

“…Tacit knowledge, however, is assigned to a given employee and is associated with his/her education, experience and abilities [6]. Knowledge sharing between workers, both tacit and explicit, is a principal problem when managing the development of a new product in a company [7]. Knowledge sharing is treated as the knowhow to collaborate with other workers in order to develop new ideas [8].…”