The influence of structural capital on the relationship between CRM implementation and the performance of manufacturing SMEs

AlQershi, Nagwan; Mokhtar, Sany Sanuri Mohd; Abas, Zakaria

doi:10.1007/s13198-021-01417-z

Cited by 8 publications

(6 citation statements)

References 70 publications

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“…Finally, people working towards a united goal in groups and organizations may take advantage of innovation practices that will contribute to establishing structural ties of closeness and interactivity or relational ties exhibiting aspects such as trust and trustworthiness (AlQershi et al, 2021). Owing to the complementary specialties and task assignments of organizational members, developing new ideas and resources through collaboration can lead to improved performance and employee relationships (Burgelman, 2020).…”

Section: Literature Review and Hypothesis Development 21 Green Creati...mentioning

confidence: 99%

Green creativity, TQM and business sustainability of large manufacturing firms in Malaysia

AlQershi

Saufi

Muhammad

et al. 2022

TQM

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PurposeThis paper examines the effect of green creativity (GC) on the business sustainability (BS) of large manufacturing firms (LMFs) in Malaysia and investigates the mediating effect of total quality management (TQM) on this relationship.Design/Methodology/ApproachA quantitative approach was adopted, using a sample of 206 LMFs; the formulated hypotheses were analysed using partial least squares structural equation modeling.FindingsThe findings revealed a significant positive effect of GC on the TQM and BS of LMFs and a significant positive effect of TQM on their BS. TQM also has a full mediating effect on the relationship between GC and BS.Research Limitations/ImplicationsOne of the limitations of this study is its focus on Malaysian LMFs. It nevertheless contributes to the literature by extending knowledge concerning their TQM, GC and multi-faceted perspectives. This is largely ignored in literature and, as such, the study paves the way for additional research.Practical ImplicationsThe findings of this study may be used as guidelines for CEOs, particularly on the way TQM and GC can be developed for enhanced BS, in the context of South Asian countries.Originality/ValueThis study is the first to test the influence of GC on Malaysian LMFs’ BS and the first worldwide to investigate the mediating effect of TQM on their GC-BS relationship.

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Section: Literature Review and Hypothesis Development 21 Green Creati...mentioning

confidence: 99%

Green creativity, TQM and business sustainability of large manufacturing firms in Malaysia

AlQershi

Saufi

Muhammad

et al. 2022

TQM

Self Cite

View full text Add to dashboard Cite

show abstract

“…Prado et al ( 2020) noted that a firm which was master and proficient in knowledge management practices would utilize its resources more creatively and efficiently; thus, they could perform better than their competitors. SCE can be measured by dividing structural capital by value-added, where structural capital is equal to the value-added minus human capital (AlQershi et al, 2022).…”

Section: Relationship Between Structural Capital Efficiency (Sce) And...mentioning

confidence: 99%

A Pre- and Post- MCCG 2012 Evaluation on the Impacts of Corporate Governance and Intellectual Capital with Firm Performance

Chang

2022

E-BPJ

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This paper aims to examine and compare the impact of corporate governance (CG) and intellectual capital (IC) on firm performance (FP) between pre- Malaysia Code of Corporate Governance (MCCG) 2012 and post- MCCG 2012 of GLCs. Panel data analysis was used. The data were collected from the annual report of the 32 GLCs from 2005 to 2012 (pre- MCCG 2012) and from 2013 to 2020 (post- MCCG 2012). There was a total of 512 firm-year observations. The CG of post- MCCG 2012 has a greater impact on earnings per share (EPS) compared to pre- MCCG 2012. The IC of pre- MCCG 2012 has a greater impact on return on equity (ROE), Tobin’s Q and EPS. Keywords: Corporate Governance; Intellectual Capital; MCCG 2012; Government-Linked Companies eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v7iSI8.3909

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“…The application of strategic design increases the value of intangible assets, promotes enterprise innovation, generates systems that integrate tangible products and intangible services, and triggers changes in organizational structures. AlQershi et al (2021) [7] argued that by improving structural capital, firms can develop new structures that will contribute to value creation and sustain superior performance. These inferences were supported in the study by Ali and Anwar (2021) [24], who found a significant positive correlation between the elements of intellectual capital and value creation.…”

Section: The Effect Of Intellectual Capital On Technological Innovationmentioning

confidence: 99%

“…Based on the division of intellectual capital structure by Pulic [5], there are differences in the degree of influence of different types of intellectual capital on technological innovation. Among them, human capital can promote technological innovation by providing core resources such as employees' knowledge and skills [6], while structural capital can promote technological innovation by building an organizational structure that drives innovation, developing a standardized innovation system, and creating a positive innovation culture [7]. Therefore, it is essential to explore the impact of intellectual capital and its components on enterprise technological innovation.…”

Section: Introductionmentioning

confidence: 99%

The U-Shaped Relationship between Intellectual Capital and Technological Innovation: A Perspective on Enterprise Ownership and the Moderating Effect of CSR

2021

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Promoting technological innovation is an essential issue for enterprises to maintain sustainable development in a highly competitive environment. Previous studies have focused on exploring the linear relationship between intellectual capital and technological innovation, ignoring the possibility of a non-linear relationship between them. This study draws on a dualistic view of intellectual capital and divides it into two elements: human capital and structural capital. Based on the factor endowment theory, we explored the non-linear relationship between intellectual capital and technological innovation, using the data of Chinese A-share listed companies from 2014 to 2019 as the sample, and then analyzed the moderating effect of corporate social responsibility (CSR) on their relationship. The results of the OLS regressions indicated a significant U-shaped relationship between intellectual capital and its elements on technological innovation. This means a “regressive” effect of low levels of intellectual capital on technological innovation and an “incremental” effect of high levels of intellectual capital on technological innovation. Improving CSR could positively enhance the U-shaped effect of intellectual capital on technological innovation. A further study found that the U-shaped effects of intellectual capital and human capital on technological innovation were still supported in state-owned and private enterprises. The U-shaped effect of structural capital on technological innovation was still supported in private enterprises but not in state-owned enterprises. This study explored the relationship between intellectual capital and technological innovation from a unique perspective. It provides a theoretical basis for enterprises to appropriately fulfill their social responsibility and actively promote technological innovation.

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The influence of structural capital on the relationship between CRM implementation and the performance of manufacturing SMEs

Cited by 8 publications

References 70 publications

Green creativity, TQM and business sustainability of large manufacturing firms in Malaysia

Green creativity, TQM and business sustainability of large manufacturing firms in Malaysia

A Pre- and Post- MCCG 2012 Evaluation on the Impacts of Corporate Governance and Intellectual Capital with Firm Performance

The U-Shaped Relationship between Intellectual Capital and Technological Innovation: A Perspective on Enterprise Ownership and the Moderating Effect of CSR

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