Knowledge Sharing on Enterprise Social Media: Practices to Cope With Institutional Complexity

Oostervink, Nick; Agterberg, Marlous; Huysman, Marleen

doi:10.1111/jcc4.12153

Cited by 117 publications

(107 citation statements)

References 36 publications

(92 reference statements)

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“…For example, Gaver (); see also McGrenere & Ho, ) distinguished between information in the affordance itself (usefulness), and mediating information about the affordances (usability, such as labels; implementer or other user suggestions; the context), giving rise to four kinds of affordances: correct rejections, perceptible, hidden, and false affordances. Further, the same object may offer different affordances to different contexts and actor groups (Faraj & Azad, ; Oliver, ; Oostervink, Agterberg, & Huysman, ). An affordance can have both positive and negative, intended and unintended, and short‐ and long‐term connotations; it may both enable and constrain action (Conole & Dyke, ; Majchrzak, Faraj, Kane, & Azad, ; Oostervink et al, ).…”

Section: Problem Statement Review and Research Questionsmentioning

confidence: 99%

“…Further, the same object may offer different affordances to different contexts and actor groups (Faraj & Azad, ; Oliver, ; Oostervink, Agterberg, & Huysman, ). An affordance can have both positive and negative, intended and unintended, and short‐ and long‐term connotations; it may both enable and constrain action (Conole & Dyke, ; Majchrzak, Faraj, Kane, & Azad, ; Oostervink et al, ). Affordances may be nested, temporally or spatially interdependent, and bundled into sets of interrelating affordances and outcomes (Strong et al, ).…”

Section: Problem Statement Review and Research Questionsmentioning

confidence: 99%

See 1 more Smart Citation

Organizational Media Affordances: Operationalization and Associations with Media Use

et al. 2017

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Section: Problem Statement Review and Research Questionsmentioning

confidence: 99%

Section: Problem Statement Review and Research Questionsmentioning

confidence: 99%

Organizational Media Affordances: Operationalization and Associations with Media Use

et al. 2017

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“…Recent studies include the overload effects among the main barriers that can hinder the effective adoption and use of SM in business (Oostervink, Agterberg, & Huysman, ; Razmerita, Kirchner, & Nielsen, ; van Osch, Steinfield, & Balogh, ), but research on this topic is still scarce. There are studies about the information overload effect in public SM, such as, for example, Facebook (Bright, Kleiser, & Grau, ; Maier et al, ), but their findings are not directly transferable to the case of companies, where SM are mainly employed for business goals and not for entertainment or just social reasons.…”

Section: Cognitive Overloadmentioning

confidence: 99%

Cognitive overload in organizational knowledge management: Case study research

Bolisani

Scarso

Padova

2018

Knowl Process Manag

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The advancements in social media are producing important effects on the way organizations manage knowledge internally, because they facilitate active participation of all employees and free knowledge sharing. This can improve the capability of companies to effectively manage tacit knowledge, which has always been considered a crucial issue in the knowledge management (KM) literature. However, the impacts of social media on KM activities have only been partially analyzed. In particular, although the benefits and advantages of social media have often been emphasized, less attention has been devoted to their limitations and problems. The paper contributes to filling this gap by examining an unintended consequence of the use of social media, namely, the “cognitive overload” effect. The experience of a big consulting company that uses social media to support knowledge creation and transfer within its global communities of professionals has been analyzed. The findings of the study provide inspiration for future research and lessons for companies seeking to use social media to support innovative approaches to KM.

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“…In their case study of a large multinational organisation, Huang et al (2015) identified tensions between formal systems containing central, organisationally produced content, and decentralised social media, consisting of user-generated content. In addition, Oostervink, Agterberg, and Huysman (2016) observed how the openness of social media caused ambiguity in how to use the available communication systems. They found that employees were torn between the logic of the corporation (usage of social media to improve productivity and efficiency) and the logic of the profession (learning from peers and developing expertise).…”

Section: Ecological Approachmentioning

confidence: 99%

Multiple social media in the workplace: Contradictions and congruencies

Forsgren¹,

Byström

2017

Information Systems Journal

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In this paper, we report an investigation on the use of multiple social media in knowledge work and explore the contribution of activity theory for such a study. As social media are increasingly adopted at work, there is a demand to understand how they are being incorporated. This study focuses on how social media may improve or reduce coherence in work activities, and for this purpose, we use activity theory as an analytical lens to conceptualise social media usage in a Scandinavian software development company. The qualitative data, consisting of interviews and observations, were analysed to capture the mediating role of social media for information sharing within and across work activities. We found social media in general helpful to maintain coherence in terms of sharing work‐related information, improving ambient awareness, as well as for socialising, but they also caused inconsistencies in use and adoption. In addition, we found that social media served different purposes in different activity systems, causing both contradictions and congruencies; what was seen as a benefit for some work activities appeared as a limitation for others (eg, concerning pace and aims of information sharing). In our findings through the lens of activity theory, we observed how objects, although they were shared, were fractionalised in networked activities. Our conclusion is that despite the still unoptimised functionality, social media do bring coherence in work activities in a decentralised work environment.

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Knowledge Sharing on Enterprise Social Media: Practices to Cope With Institutional Complexity

Cited by 117 publications

References 36 publications

Organizational Media Affordances: Operationalization and Associations with Media Use

Organizational Media Affordances: Operationalization and Associations with Media Use

Cognitive overload in organizational knowledge management: Case study research

Multiple social media in the workplace: Contradictions and congruencies

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