Knowledge sharing in revenue management teams: Antecedents and consequences of group cohesion

Abstract

The practice of Revenue Management has received widespread acceptance in the international hospitality industry yet a lack of best practice in terms of organizational integration persists. This paper follows the notion that revenue management is first and foremost a human activity, dependent on knowledge exchange and concerted decision within revenue management teams. One critical attribute of effective teams is group cohesion. The authors contrasted communication networks of 38 revenue management teams by means of social network analysis to identify the antecedents and consequences of group cohesion. It was found that industry employment, age and revenue management experience define the structure of communication networks and that awareness of other's expertise is central in explaining differences team performance across the sample. The findings highlight the issue of knowledge asymmetry in teams and suggest that the Revenue Manager occupies a more active role as an information broker in order to enhance group decision making.

Value Oriented Developmental Interaction Capability: A Driver for Teamwork Performance

“…Study on knowledge sharing has attracted scholars at least in this decade in exploring the nature, social role as well as its professional role, and the importance of knowledge sharing in enhancing performance (Aubke et al 2014, Ferdinand and Wahyuningsih 2018, Ghobadi 2015, Matošková and Směšná 2017, Mueller 2014, Nesheim and Hunskaar 2015, Nissen et al 2014, Wulandari et al 2018. Knowledge sharing within a teamwork members impacts on feeling of meaningfulness while information giving activity positively impacts on productivity (Aubke et al 2014). Knowledge sharing or knowledge exchange between team member through the activity of Teaching each other in the team, pass on the learned knowledge and sharing of unsuccessful experience is recognized as tools for enhancing team member innovativeness leading for better performance (Ferdinand and Wahyuningsih 2018).…”

Revenue and yield management: a perspective article

“…Figure 1 summarizes the different forward-looking strands. Revenue management is complex and requires quite advanced skills (Wang et al, 2015), and a dynamic organizational structure (Aubke et al, 2014). The use of big data poses lingering questions on data privacy and threats to human and social welfare.…”

Role and Activities of Revenue Manager between Individual and Team Competencies: Empirical Evidence in a Tourist Destination

“…forecasting demand, strategies) [23] [47]. Aukbe et al [48] have examined the role of the revenue manager as a node of a network (the RM team) in which they exchange knowledge.…”

“…Through social network analysis, the authors have highlighted that the revenue manager plays a more active role as an information broker to provide enhanced support to the decision-making group [48]. [4].…”