Knowledge sharing and Total Quality Management: A conceptual framework

Chua, Jia Luen; Eze, Uchenna Cyril; Goh, Gerald Guan Gan

doi:10.1109/ieem.2010.5674310

Cited by 4 publications

(4 citation statements)

References 16 publications

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“…This result supports the hypothesis developed for this study. In addition, this finding is consistent with the finding from prior works (Fathi et al, 2011;Chua et al, 2010 VINE 43,2 also indicates the growing importance of employees being able to work in environment where they feel free to exchange their viewpoints on issues relating to the company. This will ensure greater participation among employees and could lead to the development of new ideas, which SMEs could use to improve performance and strategize for advantages in the marketplace.…”

Section: Discussionsupporting

confidence: 91%

Perspectives of SMEs on knowledge sharing

Eze

Goh

et al. 2013

Vine

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Purpose -The purpose of this paper is to determine the factors (trust, formalization, knowledge technology, empowering leadership, effective reward systems and motivation) that influence knowledge sharing among the small and medium-sized enterprises (SMEs) in Malaysia, in order to meet the challenges of today's dynamic business environment. Design/methodology/approach -Systematic sampling was used to select 680 manufacturing sector participants from the SME Corporation Malaysia business directory to participate in the survey, out of which 250 valid responses were returned, yielding a response rate of 36.75 percent. Factor analysis and reliability analysis were conducted before testing the seven hypotheses formulated for this study using regression analysis. Findings -The results indicate that knowledge technology, motivation, effective reward systems, trust and empowering leadership explain up to 60.2 percent of the variance observed in attitude towards knowledge sharing. It was also found that attitude towards knowledge sharing influences intention to share knowledge with an R 2 of 0.387.Research limitations/implications -The sample for this study is based on manufacturing sector SMEs only and it is suggested that future studies enlarge the scope to include the SMEs in the service sector. Practical implications -In order to encourage knowledge sharing within SMEs, firms need to ensure that both the technical (knowledge technology) and social (motivation, effective reward systems, trust and empowering leadership) elements are addressed. Hence, a socio-technical approach needs to be adopted to ensure the effectiveness of the knowledge management strategies formulated by SMEs. Originality/value -This study highlights the importance of six factors in encouraging knowledge sharing intentions in SMEs operating within the manufacturing sector and confirms that knowledge technology, which encompasses a range of information and communication technologies does play a pivotal role vis-à -vis ensuring that SMEs have favorable attitudes towards knowledge sharing for their sustained competitive advantage.

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Section: Discussionsupporting

confidence: 91%

Perspectives of SMEs on knowledge sharing

Eze

Goh

et al. 2013

Vine

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“…Several organizations have pushed towards introducing KMP since the early 1990s in order to gain a competitive edge over their rivals [97]. The evolution and implementation of KMP practices in Malaysia are still in their infancy stages, e.g., [47,98]. However, it has recently gained momentum, especially among online businesses [99].…”

Section: Kmp As a Mediator In The Relationship Between Eo And Opmentioning

confidence: 99%

Entrepreneurial Orientation and Organizational Performance of Online Business in Malaysia: The Mediating Role of the Knowledge Management Process

et al. 2022

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The aim of this paper is to examine the role of the knowledge management process as a mediating variable in the relationship between entrepreneurial orientation and organizational performance. This study employed a quantitative method and utilised a self-administered questionnaire. A total of 350 data were collected from the owners/founders of online businesses. A Partial Least Squares-Structural Equation Modelling (PLS-SEM) analysis was performed to test the proposed hypotheses of the study. The findings indicated that entrepreneurial orientation positively the knowledge management process, which in turn exerts a positive effect on the organizational performance of a company. Additionally, the indirect effect analysis revealed that the knowledge management process plays a significant role as a mediator between entrepreneurial orientation and organizational performance. The research fills a gap in the literature by considering a mediating variable in enhancing the relationship between entrepreneurial orientation and organizational performance. This research also provides a particular contribution to the literature and some suggestions for future research.

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“…Corporate intranets are a fundamental means of accessing organizational memory in order to retrieve business information. According to Chua, Eze, and Goh (2010) the Intranet is seen as a place for knowledge sharing within the organization. This knowledge, its rapid dissemination and subsequent use, improve employee response times and interactivity, which in turn translates into the development of the company's internal processes to increase the satisfaction of all stakeholders (employees, customers, suppliers and consultants) (Ali, Paris, & Gunasekaran, 2019).…”

Section: Agri‐food Information Systems Architecture Proposalmentioning

confidence: 99%

An integrated information systems architecture for the agri‐food industry

et al. 2020

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As information systems and technologies grow in usage in the agri‐food industry, the same has happened to the relevance of Information Systems (IS) that allow for a parallel control, monitoring and management of the organizations' activities and business processes. As the literature proves, the benefits of implementing adequate and interoperable IS are very numerous and tend to represent a significant determinant regarding the organizations' overall success. Despite this, to the best of our knowledge there currently is no IS architecture designed to serve the specificities of the agri‐food industry. With this study a novel information systems architecture for the agri‐food sector is proposed. The artefact is composed by 12 integrated main components and a set of subcomponents aimed at supporting all the monitoring, control and management activities. In order to validate the proposed architecture a case study was implemented at a mushroom production organization. This allowed us to perceive the ability of our artefact to serve as the basis for the development of IS that address all of the organization's business and environmental needs.

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Knowledge sharing and Total Quality Management: A conceptual framework

Cited by 4 publications

References 16 publications

Perspectives of SMEs on knowledge sharing

Perspectives of SMEs on knowledge sharing

Entrepreneurial Orientation and Organizational Performance of Online Business in Malaysia: The Mediating Role of the Knowledge Management Process

An integrated information systems architecture for the agri‐food industry

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