Knowledge Quality Effect on Process Based Management Effectiveness

Mustapha, Ishamuddin; Nor, Khalil Md; Wahab, Mohd. Ikbar Abd.; Bakar, Fairul Anwar Abu; Daril, Mohd Amran Mohd; Awang, Mazlan; Nordin, Latipah

doi:10.14419/ijet.v7i2.29.13643

Cited by 3 publications

(2 citation statements)

References 13 publications

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“…As described by Sader, Husti and Daróczi (2019)business process that is effective and efficient is achieved when it is clear and consistently improved.Three main stages of process under the processbased approach (Kowalik & Klimeckatatar, 2018), are the technical and organizational quality of the inputs, excellent process of interaction between the provider and receiver of service, and output quality of the services provided meeting customer expectations. The basic approach of ISO 9001 towards process management is how an organization structured its processes by recognizing the essential methods and describing the relationship of the processes and how the products and services are served towards quality management philosophy of differentiation (Mustapha et al, 2018).…”

Section: Quality Principle Of Iso 9001: 2015 Qmsmentioning

confidence: 99%

Evaluating the Readiness for Iso 9001:2015 Certification: A Case Study

Omallao,

Gano-an

2024

DeReMa Jurnal Manajemen

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This quantitative exploratory paper evaluates the degree of adoption of a cooperative to Total Quality Management (TQM) practices as a precursor study for its readiness for ISO 9001:2015 Quality Management System certification. Questionnaires were developed to explore practices already implemented within the ambit of TQM. Selected participants were grouped into two: (1) Management which is the middle-level management up to the CEO and (2) Governance composed of the Board of Directors, elected and appointed officers. A total number of 37 respondents were surveyed simultaneously. Primary data gathered from survey questionnaire were tested statistically for non-parametric datasets using SPSS16 for descriptive statistics and test of normality. Test statistics using Mann-Whitney U Test examines if the adoption of Quality Management Principles (QMPs) of ISO 9001-2015 is equally perceived by the two variable groupings. The study concluded that the seven QMPs are somewhat adopted based on the result of the overall mean score. Results of descriptive statistics for each of the QMP revealed that Leadership has the highest mean. Whereas other QMPs such Customer Focus, Improvement, Process Approach, Evidence-Based Decision Making, Engagement of People, and Relationship Management are somewhat adopted. Results of Mann-Whitney U Test revealed that TQM adoption is perceived more by the Governance group than by the Management group and the two variable groupings have differing perceptions on the adoption of TQM, thus rejecting the null hypothesis of similarity among the two groups. Abstrak dalam Bahasa Indonesia. Makalah eksploratif kuantitatif ini mengevaluasi tingkat adopsi suatu koperasi terhadap praktik Total Quality Management (TQM) sebagai studi pendahuluan untuk kesiapan sertifikasi Sistem Manajemen Mutu ISO 9001:2015. Kuesioner dikembangkan untuk mengeksplorasi praktik yang telah diimplementasikan dalam lingkup TQM. Peserta yang dipilih dibagi menjadi dua kelompok: (1) Manajemen yang terdiri dari manajemen tingkat menengah hingga CEO dan (2) Tata Kelola yang terdiri dari Dewan Direksi, pejabat terpilih, dan diangkat. Sebanyak 37 responden disurvei secara bersamaan. Data primer yang dikumpulkan dari kuesioner survei diuji secara statistik untuk dataset non-parametrik menggunakan SPSS16 untuk statistik deskriptif dan uji normalitas. Uji statistik menggunakan Uji Mann-Whitney untuk memeriksa apakah adopsi Prinsip Manajemen Mutu (QMP) ISO 9001-2015 sama-sama dirasakan oleh dua kelompok variabel. Studi ini menyimpulkan bahwa ketujuh QMP sedikit diadopsi berdasarkan hasil skor rata-rata keseluruhan. Hasil statistik deskriptif untuk masing-masing QMP mengungkapkan bahwa Kepemimpinan memiliki rata-rata tertinggi. Sedangkan QMP lainnya seperti Fokus pada Pelanggan, Peningkatan, Pendekatan Proses, Pengambilan Keputusan Berbasis Bukti, Keterlibatan Masyarakat, dan Manajemen Hubungan sedikit diadopsi. Hasil Uji Mann-Whitney menunjukkan bahwa adopsi TQM lebih dirasakan oleh kelompok Tata Kelola daripada kelompok Manajemen, dan kedua kelompok variabel memiliki persepsi yang berbeda tentang adopsi TQM, sehingga menolak hipotesis nol tentang kesamaan di antara kedua kelompok.

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Section: Quality Principle Of Iso 9001: 2015 Qmsmentioning

confidence: 99%

Evaluating the Readiness for Iso 9001:2015 Certification: A Case Study

Omallao,

Gano-an

2024

DeReMa Jurnal Manajemen

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“…Knowledge quality is considered as the appropriateness of knowledge that organizational members create or share to meet users' expectations and is valuable for a quality management system (Alavi and Leidner, 2001). High levels of quality help organizations in improving their business and business performance, however lack of knowledge quality acts as a big hurdle for firms (Mustapha et al, 2018).…”

Section: Technological Barriersmentioning

confidence: 99%

Unleashing knowledge arbitrage potential: empowering startups through knowledge management

Nawaz,

Hina,

Sharma

et al. 2024

JKM

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Purpose Organizations increasingly use knowledge arbitrage to stimulate innovation and achieve competitive advantage. However, in knowledge management its use in startups is yet unexplored. This study aims to examine the utilization of knowledge arbitrage by startups, specifically during COVID-19. Design/methodology/approach This study employed an open-ended essay methodology to explore the drivers and barriers that startups face in utilizing knowledge arbitrage. We collected data from 40 participants to understand the role of knowledge arbitrage in startups’ knowledge management practices. Findings This study’s findings highlight the significance of knowledge arbitrage for startups. The benefits identified include organizational benefits such as building networks, innovating new products and achieving competitive advantage and financial benefits such as cost reduction and sales growth. The study also identifies several technological and organizational drivers and barriers that startups confront during knowledge arbitrage. Originality/value This study contributes to the existing literature on knowledge management by extending our understanding of knowledge arbitrage’s role in startups. Additionally, it sheds light on the importance of knowledge arbitrage for startups and the challenges they face, particularly in a disrupted environment reared by COVID-19. The study provides insights for the scholars and practitioners interested in effective knowledge management in startups.

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Implementation of Decision Tree Algorithm to Classify Knowledge Quality in a Knowledge Intensive System

et al. 2021

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Knowledge is an important asset for an organisation as it facilitates organisational growth. To facilitate knowledge creation and sharing, this is where a knowledge-intensive system is required. One key area that hinders the effective use of knowledge-intensive systems in an organisation is the lack of knowledge quality. This causes the system to be underutilised, and as a result, knowledge will not be captured or shared effectively. Recent KM findings identified that machine learning could be beneficial to knowledge management. A literature review was conducted to identify knowledge of quality attributes and machine learning algorithms. From the findings, it was identified that the decision tree algorithm has a strong potential at classifying knowledge quality. An experiment was then devised to identify the training model required and measure its effectiveness using a pilot test. This involved using a knowledge-intensive system and mapping its variables to the respective knowledge quality attributes. From the experimentation result, the training model is then devised before implemented in a pilot test. The pilot test involved collecting knowledge using the same knowledge-intensive system before running the training model. From the results, it was identified that the decision tree could classify knowledge quality though the results yielded four different outputs at classifying knowledge quality. It was concluded that machine learning is beneficial in the area of knowledge management.

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Knowledge Quality Effect on Process Based Management Effectiveness

Cited by 3 publications

References 13 publications

Evaluating the Readiness for Iso 9001:2015 Certification: A Case Study

Evaluating the Readiness for Iso 9001:2015 Certification: A Case Study

Unleashing knowledge arbitrage potential: empowering startups through knowledge management

Implementation of Decision Tree Algorithm to Classify Knowledge Quality in a Knowledge Intensive System

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