“…More recently, in 2017 James Patterson hypothesized 'The Store' (The Store, Random House) as an online retail giant able to control the life of American consumers, by influencing not just their preferences as customers but also those in their private lives. More realistically, scholars predicted the future of retailing as the consequence of massive developments in technology (Grewal, Noble, Roggeveen, & Nordfalt, 2020;Inman & Nikolova, 2017;Pantano, Priporas, & Stylos, 2018), increasing usage of big data analytics (Bradlow et al, 2017), artificial intelligence (Davenport, Guha, Grewal, & Bressgott, 2020;Shankar, 2018) and changes in the retail services (Tezuka, Nada, Yamasaki, & Kuroda, 2019;Wirtz et al, 2018). Conversely, other authors tried to understand the extent to which we (as consumers) are willing to accept and use these technologies (Bertacchini et al, 2017;De Bellis & Johar, 2020;Evanschitzky, Iyer, Kenning, & Schutte, 2015), and the extent to which retailers are able to adopt them to create more pleasant and rewarding shopping experiences (Pantano & Vannucci, 2019;Van de Sanden, Willems, & Brengman, 2019).…”