Knowledge of Deaths in Hotel Rooms Diminishes Perceived Value and Elicits Guest Aversion

Bering, Jesse M.; Curtin, Emma; Jong, Jonathan

doi:10.1177/0030222817709694

Cited by 2 publications

(2 citation statements)

References 13 publications

(20 reference statements)

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“…From alcohol, drug, or carbon monoxide intoxications, to drownings, falls, or cardiovascular diseases, different manners and causes of death have been reported in the literature from all over the globe [3][4][5][6][7][8]. It has been suggested, similar to private properties, that deaths can make hotel rooms lose value and stigmatize them in guests' eyes [9], which may cause serious problems for the hotel and tourism industry.…”

Section: Introductionmentioning

confidence: 99%

Deadly stays: A 10‐year autopsy study of deaths in hotels in Antalya, Turkey

Atılgan

Deveci

Demirçin

et al. 2021

Journal of Forensic Sciences

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The hotel industry is essential for travelers, for both touristic and business purposes. Deaths in hotel rooms, which can occur in various manners from various causes, can result in serious problems for the industry. This study evaluated 8137 autopsies performed by the Antalya Group Administration of the Turkish Council of Forensic Medicine between January 1, 2010, and December 31, 2019. All deaths occurred during a hotel accommodation and within hotel borders, including their respective beach areas, and those who collapsed during their hotel stay and died shortly afterward in a hospital or on their way to a hospital were included. A total of 900 cases were identified and ultimately included in this study. According to the autopsy reports, the decedents who died during their stays were from 42 different countries and had a mean age of 54.3 ± 18.55 years. Most decedents were from Russia (n = 251, 27.9%). The most common manner of death was natural causes (n = 552, 61.3%) followed by accidents (n = 284, 31.6%), suicides (n = 40, 4.4%), and homicides (n = 7, 0.8%). Existing cardiovascular diseases (n = 379, 42.1%) were the leading cause of death, followed by drowning in the sea (n = 116, 12.9%) or a pool (n = 58, 6.4%). Most of the causes of deaths identified within this study are preventable with timely intervention or resuscitation. Providing medical personnel 24/7 with adequate equipment in accommodation options, and enabling hotels to take appropriate measures may decrease preventable deaths and improve international travel.

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Section: Introductionmentioning

confidence: 99%

Deadly stays: A 10‐year autopsy study of deaths in hotels in Antalya, Turkey

Atılgan

Deveci

Demirçin

et al. 2021

Journal of Forensic Sciences

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“…Hay (2015) explored managerial and staff approaches to dealing with clients who have opted to die in a hotel. In a similar vein,Bering et al (2017) studied the psychology of consumer attitudes to guest deaths in hotel rooms and examined the implications for hospitality management. Though seminal in introducing the notion of 'dark' hospitality to traditional hospitality, neither Hay (2015) norBering et al (2017) considered funeral care to be part of social or commercial hospitality, though there are numerous reasons why the scope of hospitality should be extended to encompass funeral services provision.…”

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confidence: 99%

‘Last hospitality’ as an overlooked dimension in contemporary hospitality theory and practice

Filimonau

Brown

2018

International Journal of Hospitality Management

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This paper contributes to the ongoing debate on how hospitality should be defined and what constitutes hospitality as a social and commercial phenomenon. The paper takes a conceptual approach, reviewing the literature relevant to hospitality and funeral care provision, and proposing a reclassification of hospitality. The paper reveals that funeral care holds a number of core attributes that have long been associated with (more) conventional hospitality services. The paper articulates these similarities and introduces the notion of 'last hospitality', which is conceptualised as the hospitality services provided by funeral directors to the deceased and their families and friends. The paper argues that 'last hospitality' alongside the related services of funeral directors should be subsumed into traditional notions of hospitality. The paper discusses the implications of this inclusion for hospitality research, theory and practice. Highlights  Revisits the traditional vision of hospitality as a social and commercial phenomenon  Elaborates on the importance of hospitability in funeral care provision  Introduces the notion of 'last hospitality'  Advocates the need to include funeral care into traditional understandings of hospitality  Discusses the implications for hospitality theory, practice and research 3

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Knowledge of Deaths in Hotel Rooms Diminishes Perceived Value and Elicits Guest Aversion

Cited by 2 publications

References 13 publications

Deadly stays: A 10‐year autopsy study of deaths in hotels in Antalya, Turkey

Deadly stays: A 10‐year autopsy study of deaths in hotels in Antalya, Turkey

‘Last hospitality’ as an overlooked dimension in contemporary hospitality theory and practice

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