Knowledge management vs business process management in contemporary enterprises

Abstract

The main objective of this paper is to identify the system of knowledge management in contemporary process organizations in business process perspective, especially with regard to technological and social conditions. Methodology is based on literature analysis and case studies. The integration of knowledge management technologies, concepts and methods into organizational business processes is challenging research issue today. The concepts of knowledge management and business process management should be analyzed jointly in the contemporary enterprises. Despite of the growing interest among researchers and practitioners of the concept of the knowledge management referring to business process management there is a lack of articles in this area. Appropriate approach to the modelling of knowledge management processes, as well as the use of IT tools, and a motivation system are of key importance for the introduction of this solution in organizations.

Example of designing a business process oriented autopoietic knowledge management support system.

“…This paper will address the latter issue. As was pointed out by Bitkowska [17], a knowledge management system can be divided into four subsystems:…”

Determinants of BPMS use for knowledge management

“…Organizations are increasingly committed to knowledge management (KM) and pay special attention to the acquisition, dissemination and application of knowledge for the development of products and services and the continuous improvement of processes (Bitkowska, 2016; Zablith et al , 2016). The latter is especially relevant for modern organizations organized by processes rather than by hierarchical and functional structures (Kohlbacher, 2010).…”

“…Business process management (BPM) is a modern way of operating that is deemed important for the management, evaluation and continuous improvement of organizations' business processes (Malaurent and Avison, 2016). Because processes require the incorporation and use of knowledge, BPM and KM are closely connected and synergistically interrelated (Bitkowska, 2016). Elements of process management, such as learning by doing (Schmidt, 2011), reengineering (Hipp et al, 2015), modeling (Klinkmu ¨ller and Weber, 2017) and quality management (Leu and Huang, 2011) can thus be integrated with KM (Kalpic and Bernus, 2006).…”

Prioritization of Key Activities on Establishment of BPM Practice in Apparel Organizations

“…It is important to focus on business processes because they represent a set of business activities coordinated to ensure business goals achievement [1]. Business process management as a method of documenting, analyzing, modeling and simulating, functioning, and monitoring continuous changes of business processes from initial to final activities is a way for organizations to meet the requirements of contemporary business [2,3]. The way of carrying out activities within business processes is presented through a process model, which can be regarded from different perspectives, namely control flow, resource, data, time, and function perspective [4,5].…”