Knowledge Management: Tools and Techniques

Abstract

Knowledge management is not one single discipline. Rather it is an integration of numerous endeavours and fields of study. This paper provides a framework for characterising the various tools and techniques available to knowledge management practitioners. It provides an overview of a number of key terms and concepts, describes the framework, provides examples of how to use it, and explores a variety of potential application areas. The stress of knowledge management tools and techniques has been manoeuvred to share knowledge through communication and collaboration tools which specify the shift from process to practice.

Business Intelligence: métodos e técnicas de gestão do conhecimento e as tendências para avanços do capital intelectual

“…Explicita-se, pelos resultados, uma valoração pela identificação das consequências das rotinas aplicadas, ou seja, a gestão do conhecimento tem influência direta nos processos, ou seja, na prática, como corroboram Ghani (2009);Heisig (2009) ;Porter, Krammer (2011);Senge (2000); Teixeira, Valentim (2012). As técnicas que obtiveram o menor intervalo entre a situação atual e a desejada foram 'reuniões informais' (0.25 -2.5 atual e 2.75 desejada) e 'atividades conjuntas' (0.7 -2.1 atual e 2.8 desejada).…”

“…A GC deve ser usada para comunicação e a colaboração para aprimorar a forma como as pessoas fazem a sua prática (o seu trabalho dentro de um processo global) (Ghani, 2009;Heisig, 2009;Porter & Krammer, 2011;Senge, 2000). A gestão desses ativos, segundo Teixeira e Valentim (2012), compreende tanto nos níveis estratégicos e operacionais, e, pelos seus resultados reforçam a importância da socialização das estratégias organizacionais.…”

A collaborative methodology for tacit knowledge management: Application to scientific research

“…Each group includes experts working on the same research area. Then, for each group, individual meetings with each expert are organized to discuss with him/her, to formalize his/her vision and to acquire as much as possible knowledge about his/her work (5,6). By this way, problems such as being influenced by colleagues high in extraversion, and avoiding conflicts with colleagues high in neuroticism are covered.…”

“…Advances in Knowledge Management (KM) based on Information Technology (IT) provide important means to increase productivity and achieve the team effectiveness [4] since it provides methods and tools that capture, understand, share, and facilitate knowledge access and reuse by team members to create value [5][6][7]. However, IT support cannot cover more than 10-30% of KM [8].…”

Information Management in UK-Based Architecture and Engineering Organizations: Drivers, Constraining Factors, and Barriers

“…Davenport (2000) and Ghani (2009) relate this to KM being a key driver for improving IM. There are a plethora of definitions for KM including those put forth by Webb (1998); Davenport and Prusak 2000; Carrillo and Chinowsky (2006).…”