2021
DOI: 10.1108/jgm-03-2021-0020
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Knowledge management, sharing and transfer in cross-national teams and the remote management of team members: the onsite-offshore phenomenon of service EMNEs

Abstract: PurposeThis study examines how emerging market multinational enterprises operating in the service sector manage knowledge and team members in their overseas subsidiaries and what role expatriates play in their operations.Design/methodology/approachThe authors use a multiple case study design and interview 20 senior managers representing 16 Indian IT firm's subsidiaries in Australia. The onsite-offshore concept and the SECI model are used to explain the knowledge management process.FindingsThe findings show tha… Show more

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Cited by 5 publications
(5 citation statements)
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“…Additionally, knowledge management was found as another antecedent of expatriate adaptation (Soniewicki & Paliszkiewicz, 2019). In this systematic review, Patel et al (2021) showed that Indian IT firms mostly transfer knowledge from their headquarters in the parent country to their subsidiaries in the host country using the onsite-offshore model where work is divided and coordinated between team members situated between the two locations.…”
Section: Literature Classification Discussion Of Findings and Future ...mentioning
confidence: 94%
“…Additionally, knowledge management was found as another antecedent of expatriate adaptation (Soniewicki & Paliszkiewicz, 2019). In this systematic review, Patel et al (2021) showed that Indian IT firms mostly transfer knowledge from their headquarters in the parent country to their subsidiaries in the host country using the onsite-offshore model where work is divided and coordinated between team members situated between the two locations.…”
Section: Literature Classification Discussion Of Findings and Future ...mentioning
confidence: 94%
“…Further implementation of digital production technology contributes to the enhancement of operational productivity, which in turn impacts corporate creativity. According to Patel et al (2021) , KMP positively impacts company results through business innovation. There is no doubt that creativity and corporate sustainability are directly related, but the purpose of this study is to show that the CSP is directly influenced by KMP.…”
Section: Literature Review and Hypotheses Developmentmentioning
confidence: 99%
“…KM strategies are being adopted by organizations to achieve sustainable goals. A successful and sustainable economy relies largely on the contribution of human intellectual capital ( Mohsin et al, 2021 ; Patel et al, 2021 ). In addition to helping organizations build up the capabilities required for frugal innovation (FI), KMP also assists organizations in developing a culture of corporate sustainable performance (CSP).…”
Section: Introductionmentioning
confidence: 99%
“…For professional services firms, the internal capabilities are embedded in their human capital, or simply put, the tacit knowledge held by individuals in the firm. Unlike explicit knowledge, which can be transferred through written instructions and shared documents, the management and cross-border transfer of tacit knowledge requires interpersonal interaction (Patel, Rammal, Ferreira and Prikshat 2021). Hence, the movement of professionals to share existing and learning new knowledge is critical for service firms to sustain their competitive advantage.…”
Section: Introductionmentioning
confidence: 99%