Internationalization and knowledge management strategies of service firms: impact of regulatory environment in regional markets

Abstract

Purpose This study aims to the influence and impact of regulations and highlights the barriers to market entry faced by Australian professional service firms in the European Union (EU) and their strategies to manage and transfer tacit knowledge. Design/methodology/approach The authors collected data by reviewing relevant regulatory documents and conducting semi-structured interviews with key informants from Australian architecture firms and senior representatives from the professional, trade and regulatory bodies in Australia and Europe. Findings Historically, Australian professional service firms use the United Kingdom (UK) as their EU base. The mutual recognition of qualifications and prior experiences are barriers to intra-organizational expatriation and knowledge transfer. The study identifies the dual nationality of the architects as a way of circumventing the residency/nationality restrictions. Originality/value The study discusses Brexit and how the uncertainty surrounding the UK and EU’s agreement adds to the complexity for non-European firms’ market entry and operations in the region.

Institutional quality, unemployment, economic growth and entrepreneurial activity in developed countries: a dynamic and sustainable approach

“…In recent research, Sahiti (2021) and Findlay et al (2021) tried to explore the impact of institutions on entrepreneurial activity in Kosovo by a comparative analysis with other economies and demonstrates that one of the main limitations of entrepreneurial activity in this country is a weakness of institutional quality added to human capital and financial limitations. Chambers and Munemo (2019), using a panel of countries, demonstrate that regulations and institutional quality are considered the most determinant of entrepreneurial activity.…”

Growth hacking and international dynamic marketing capabilities: a conceptual framework and research propositions

“…The data management capabilities developed within the organization have also paved the way for the integration of traditional content marketing strategies into social media platforms, which allows companies to develop and evolve data acquisition capabilities (Abkenar et al, 2021;Nguyen et al, 2015). In the context of IDMC, the development of data management capabilities has made it possible to boost firms' internationalization (Findlay et al, 2021;Kahiya and Warwood, 2022;Mudalige et al, 2019). Growth hacking, by implementing a lean process of customer acquisition that leverages digital platforms, social media and data management capabilities, has lowered firms' marketing-related costs and boosted internationalization (Holiday, 2014).…”

Economic nationalism and internationalization of services: Review and research agenda

“…The issue of regulations is particularly pertinent for professionals and knowledge workers, whose qualifications and experiences are evaluated by professional bodies (for example, accountants, financial advisors, architects, and so on) (Findlay, Rammal, Rose, & Pereira, 2021). While the ideals of globally recognized education and professional standards are promoted by universities worldwide, professional bodies take a national approach to include certain local requirements (Koul, 2018).…”