Knowledge Management Processes and Their Impact on Organizational Performance, the Adoption Balanced Scorecard: The Moderating Role of Quality Assurance Standards—An Applied Study on Private Jordanian Universities

Abstract

The study aims to identify the knowledge management processes and their impact on the organizational performance in the Jordanian private universities, the impact of knowledge management on organizational performance was tested next. Finally, the quality assurance standard as a moderating variable was studied.The study was conducted on Jordanian private universities with a stratified proportionate random sample consisted of (334) faculty members. Questionnaires were distributed to the sample to collect the primary data needed to achieve the study goals.The results of testing hypothesis showed significant impact of knowledge management processes on the organizational performance, and showed significant impact of the quality assurance standards on improving the impact of knowledge management on the organizational performance, where the coefficient of determination increased from (72.7%) to (81.2%) when studying the impact of combined knowledge management processes on the organizational performance. The study recommended the followings:-Universities should seek to establish a formal specialize department to test creative ideas, and then create working groups within universities, and create an incentive system for creative achievements, in order to support the process of knowledge discovery.-Universities should strive to acquire, develop, and distribute knowledge through the help of international expertise to encourage academic activities that increase the level of knowledge sharing.-Universities should follow the scientific and practical quality assurance standards because they represent leading indicators of success toward outstanding performance.

Organisational Learning Strategies and Employee Performance in Water and Sewerage Companies: Empirical from Nairobi City County, Kenya

“…In an explanatory research program, AL-Hayaly and Alnajjar [32] found that knowledge processing plays an important role in enhancing output by hypothesis testing. Abdela [9] established that acquisition of information has a significant effect on the organizational efficiency as Ahmed, Fiaz, and Shoaib [33], using concise research findings indicate that the acquisition of knowledge contributes to a high degree of customer satisfaction through quality customer services.…”

“…Performance [32] exposed that In the first instance, the organisation establishes the capacity to understand the necessary frameworks for the characteristics found in the areas of concern. On the basis of these results, they showed that each of; accumulating external information to strengthen expertise of staff (M = 3.57; SD = 0.88), gaining knowledge through some kind of regular, tailored training of employees to (M = 3.53; SD = 0.83), and performing regular internal training of employees on information acquisition (M = 3.48; SD = 0.88) highly affects employee performance of Nairobi City Water and Sewerage Company.…”

Gambaran Pengaruh Implementasi Knowledge Management Terhadap Kinerja Pegawai Pada Badan Pengelolaan Pendapatan Daerah Kota Bandung

“…Melalui berbagai pelatihan dan berbagi pengetahuan diharapkan dapat meningkatkan kualitas Sumber Daya Manusia yang pada akhirnya dapat meningkatkan kinerja pegawai. Kriteria kinerja pegawai mencapai hasil yang lebih maksimal apabila didukung dengan knowledge yang dimiliki dan berkontribusi terhadap pencapaian dan pengembangan kinerja organisasi (Al-Hayaly & Alnajjar, 2016).…”

“…Manajemen pengetahuan atau lebih dikenal dengan istilah knowledge management pada dasarnya dapat diimplementasikan sebagai strategi dengan sedikit atau tanpa tergantung dengan teknologi yang canggih seperti sekarang ini. Secara umum, knowledge management merupakan sebuah proses yang mengkoordinasikan penggunaan informasi, pengetahuan dan pengalaman (Al-Hayaly & Alnajjar, 2016 Knowledge management telah diakui sebagai instrumen yang penting untuk mencapai tujuan khusus dari suatu organisasi dan bahkan suatu negara sehingga dapat mempertahankan pertumbuhan ekonomi serta keunggulan kompetitif (Ragab & Arisha, 2013). Knowledge Management merupakan langkah untuk menangkap, mengorganisasikan, penyimpanan pengetahuan, dan pengalaman dari setiapindividu pekerja atau group pekerja didalam sebuah organisasi dan membuat knowledge tersedia untuk pekerja lainnya di dalam organisasi (Zwain, Teong, & Othman, 2012).…”

How Does Knowledge Absorption Foster Performance? The Mediating Effect of Innovation Capability

“…The study of knowledge sharing has done by Pai and Chang (2013); who found that knowledge absorption influences knowledge sharing activities. Knowledge sharing can drive improvements in innovation and organizational performance (Lin, 2007;Al-Hayaly & Alnajjar, 2016) The results of research conducted by Liao (2006) and Jaberi (2016) concluded that knowledge sharing activities positively affect the improvement of organizational innovation. The study results of Andreeva and Kianto (2011) found a positive relationship between knowledge sharing and innovation.…”