Knowledge-management issues in China’s hotel industry

Wong, Tommy; French, Linda; Wickham, Mark

doi:10.1016/j.annals.2015.11.022

Cited by 6 publications

(3 citation statements)

References 12 publications

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“…The performance of star rating hotels can accurately reflect the development of hotel sectors as well as the tourism industry (Walheer and Zhang, 2018). At the same time, several problems for star-rated hotels, such as insufficient new products, excess capacity, mismatched supply and demand, interference with institutional mechanisms, knowledge management-related issues, vicious price competition, slow technical progress, weak technical spillovers, and high investments with relatively low occupancy rate have been pointed out by previous studies (Mao and Yang, 2016; Pan, 2017; Walheer and Zhang, 2018; Wong et al, 2016; Yang and Cai, 2016; Yang et al, 2017). As such, techniques for performance measurement of tourism, specifically the hospitality sector, received much attention from the literature at the international level (Assaf et al, 2012; Ohe and Peypoch, 2016; Zhang et al, 2016).…”

Section: Introductionmentioning

confidence: 94%

Do contextual factors matter? Evidence from Chinese hotel productivity with heterogeneity

2019

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In this article, an assessment of efficiency and productivity of Chinese hotels at the provincial level in relation to their star rating is proposed. This heterogeneity is considered by using a hierarchical structure. The drivers of productivity and its components are studied through various and innovative environmental and contextual factors. This study shows that Chinese star-rated hotels experienced a slight productivity deterioration in the last decade. Furthermore, several contextual and environmental factors explain significant differences in productivity rankings of the Chinese provinces. These findings reveal important patterns that are useful for both hotel managers and policymakers.

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Section: Introductionmentioning

confidence: 94%

Do contextual factors matter? Evidence from Chinese hotel productivity with heterogeneity

2019

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Section: Introductionmentioning

confidence: 99%

“…In these emerging yet highly dynamic Asian markets, hotel companies need to differentiate themselves to be competitive (CBRE, 2015;Wong et al, 2016). A key source of competitive advantage is predicted to be the IC a hotel company has embedded in its human resources, its associated organizational practices for knowledge management and service style (Wan and Chon, 2010;Wong et al, 2016), and the company's relationship and network practices (Deloitte, 2015). Despite the growing significance of the Asian hotel industry, there is limited research on the Asian-based hotel sector "as a separate discipline" (Lam et al, 2015, p. 844) and, specifically, IC has been under-researched in the Asian hotel industry (Bontis et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

Visualizing intellectual capital using service-dominant logic

Alsemgeest

O’Reilly-Schwass

Davey

et al. 2017

IJCHM

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Purpose The purpose of this paper is to investigate intellectual capital (IC) reporting, from a service-centric approach, in the hotel industry. The strategic enhancement of value-creation and sustainable competitive advantage requires both management and measurement. Sound measurement and reporting practices enable management performance to be judged; one such practice is IC disclosure. Service-dominant (S-D) logic emphasizes that intangible operant resources, the foundation of IC, are at the core of competitive advantage. Design/methodology/approach A disclosure instrument based on S-D logic and designed specifically for the hotel industry was applied to the annual reports and sustainability reports (in English) of 30 Asian hotel companies. Content analysis measured the disclosures of dynamic IC assets typically overlooked by traditional IC disclosure instruments. Findings The majority of IC communication concerns lower-order basic operant resources. Although more than one-third of the companies’ disclosures of IC assets relate to collaborative processes and practices that support networked value-creation, most disclosures demonstrate a prevailing firm-centric orientation. IC items regarding reciprocated relationship and informational management were minimally reported. Research limitations/implications A single research approach was used. Future research could use other communication channels to triangulate. Practical implications The results highlight opportunities for hotel companies to better report their IC assets as part of their value-creating strategies. Originality/value This research is one of the first to operationalize S-D logic concerning IC. It provides a promising framework for understanding IC reporting in the hotel industry.

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