Knowledge Management-Enabling Technologies: A Supplementary Classification

Abstract

Scientific and technological developments in informatics enable intensive transformation of data into valuable information. Enriched with context, information may be turned into knowledge, allowing organizations to optimize their processes and profile themselves as learning knowledge organizations. Several classifications of knowledge and knowledge management are available in scientific literature and research publications. In this paper the implementation and application of information and communication technology in knowledge management is being assessed from the perspective of synchrony and mutual interaction among collaborating parties. Following the PRISMA scheme, a systematic review procedure using Scopus and Web of Science databases was conducted. Obtained manuscripts underwent manual content analysis. The outcome of this analysis represents the classification of widespread ICTs into diverse categories based on extensive literature research. It specifies an original type of classification by connecting intertwined synchronicity and interaction as the main classification criteria, and it provides examples of commonly used ICTs in business practice. The introduced classification aims to deepen the comprehension of ICTs, which may lead to improved efficiency and/or eligibility of technological implementations and applications of knowledge management based on the undeniably enormous benefits of the use of ICTs in processing of business operations.

Job satisfaction as a mediator in improving employee performance through talent and knowledge management

“…Knowledge management is the process by which an organization manages its existing knowledge and creates new knowledge that can be used and distributed across all elements of the business in order to achieve the company's vision and goal while gaining a competitive advantage over competitors (Dávideková et al, 2020;Iheukwumere-Esotu & Yunusa-Kaltungo, 2022;Čizmić & Ahmić, 2021;Muskat & Mair, 2020). The dimensions of knowledge management used in this study are knowledge discovery, knowledge capture, knowledge sharing, and knowledge application.…”

Modelo de Gestión Tecnológica del Conocimiento para el proceso de mejora de la generación del conocimiento en unidades de información

“…Muchas veces, las unidades de información adoptan modelos organizacionales o tratan de replicar herramientas que no se adaptan a la necesidad específica que requieren, lo cual indica que deben contar con ciertas condiciones de difusión, uso y aplicación para que los procesos de conocimientos sean útiles, adecuados y tengan la firmeza, que les permita atender situaciones y contextos (GUTIERREZ, 2019), en la cultura e investigación. La interacción con la tecnología aumenta la capacidad de aprender de forma intensa; por ello, incorporar la participación activa de los usuarios puede respaldar la internalización del conocimiento transferido y aumentar la eficiencia del proceso de aprendizaje (DÁVIDEKOVÁ et al, 2020).…”