Knowledge Management at Modern Companies

Improving Knowledge Management Using Information Technology for Industrial Enterprises

“…Analysis of the literature on knowledge management indicates three main groups of tools: for knowledge extraction; knowledge analysis; and knowledge transfer. These tools may differ in terms of the types of knowledge (explicit or implicit), and the forms of representation: graphical (charts, descriptions of business processes); technological (CRM, ERP, and SCM systems, Index and Repository models); and text (reports, interviews, surveys) [3][4][5][6][7]. Table 1 presents a classification of the tools for knowledge management used at industrial enterprises.…”