Knowledge-Intensive Business Services as Credence Goods—a Demand-Side Approach

Feser, Daniel; Proeger, Till

doi:10.1007/s13132-015-0320-1

Cited by 8 publications

(4 citation statements)

References 56 publications

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“…In the Feser and Proeger (2018) approach to the PMEs context, the characterisation of KIBS firms features strong information asymmetries, distrust and uncertainty over the effects of applying their external know-how that generates the interpretation that PMEs perceive KIBS as credible assets. Furthermore, maintaining interactions with specialist knowledge actors may drive a better level of competitiveness in relation to competitor companies in receipt or requesting such services.…”

Section: Discussionmentioning

confidence: 99%

“…KIBS nevertheless represent an important source of innovative knowledge for small- and medium-sized companies. In regional innovation systems, KIBS perform a crucial role in the distribution of innovations and making improvements to the general innovative capacities of a region (Feser and Proeger, 2018). They may serve as important sources of external knowledge susceptible to contributing towards innovation and correspondingly perceived as knowledge intensive corporate services (Mas-Tur and Ribeiro Soriano, 2014).…”

Section: Literature Reviewmentioning

confidence: 99%

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Innovation and co-creation in knowledge intensive business services: the Spinner model

Figueiredo

Ferreira

Silveira

et al. 2019

BPMJ

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Purpose The purpose of this paper is to analyse the propensity for innovation and co-creation in service companies in receipt of knowledge intensive business services (KIBS) type services through their intensive incorporation of knowledge. Design/methodology/approach In order to achieve this study objective, the authors first carried out a literature review in order to specify the scope of the construct; second, the authors applied a survey based on the “Spinner model”; third, the authors undertook research on KIBS clients and restricted the results to this population sample; and fourth, based on the validated and applied models deriving from the base construct, the authors presented the results obtained. Findings This concludes that the “Spinner” model is valid for explaining the propensity for innovation and co-creation in companies receiving KIBS. The results demonstrate evidence of innovation processes as a result of the intensive application of knowledge associated with co-creation and knowledge transfers. Research limitations/implications This provides managers with a better understanding of the barriers that may obstruct the implementation of co-creation and knowledge transfers. Hence, the variables analysed may guide managers in defining and planning innovation strategies. Furthermore, this enables each company receiving such services to validate them and establish indices for the innovation propensity of specialist (knowledge intensive) service providers within the framework of benchmarking exercises. Originality/value This study sets out a new means of analysing the propensity for innovation and the co-creation of knowledge by companies making recourse to knowledge intensive services. From the theoretical point of view, this defines a new construct and a means of classification for companies supplying services designed for their propensity for innovation and co-creation. From the practical perspective, this study provides the companies subject to research with the opportunity to perceive their respective position in relation to other companies. In addition to this, ranking companies in such a way may drive the need to develop new knowledge for future co-creation and innovation processes.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Innovation and co-creation in knowledge intensive business services: the Spinner model

Figueiredo

Ferreira

Silveira

et al. 2019

BPMJ

View full text Add to dashboard Cite

show abstract

“…Die gewählte Erhebungsmethode umgeht ferner Probleme, die bei der Analyse des handwerklichen Sektors häufig auftreten: So zeichnen sich KMU, zu denen der Großteil der Handwerksbetriebe gehört, durch eine besonders niedrige Rücklaufquote von Fragebögen aus (Newby et al, 2003). Da KMU-Geschäftsführer tendenziell menschliche Interaktion gegenüber anonymen Fragebögen präferieren (Bartholomew & Smith, 2006;Feser & Proeger, 2018), nutzen wir semistrukturierte Fragebögen in mündlich auf Messen geführten Interviews.…”

Section: Ii2 Auswertungsmethodikunclassified

Asymmetrische Information auf dem Handwerksmarkt – eine qualitative Analyse

Rupieper

Proeger

2019

Zeitschrift Für Wirtschaftspolitik

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The code of craft regulation constitutes the legal base for craft and trade occupations in Germany. Resulting from a deregulation in 2004, the requirement to obtain a degree of higher occupational training, which used to be obligatory for founding a business, was dropped for about half of the occupations regulated by this code. While this deregulation has been frequently analyzed from a competition economics’ perspective, evidence regarding the information economics’ aspect of this deregulation is lacking. It is of particular relevance whether the deregulation fostered market failures due to “market-for-lemons” issues or, to the contrary, whether market-endogenous information instruments have emerged – a question located at the pivot of the economic discussion of the craft regulation. This study uses a qualitative research approach and analyzes 268 interviews with firms and customers on craft fairs to examine informational asymmetries on the market for craft services as well as market instruments for their compensation. We find evidence that strong informational asymmetries exist and are compensated by regional reputation building of firms. Further, we show that no formal informational mechanisms have emerged that could determine service quality ex ante. Based upon those results, suggestions for the further study of the informational properties of the craft market are presented.

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“…Otras características que resalta la literatura sobre el contexto de las oic son el posindustrialismo; el mercado creciente de los servicios profesionales, y, por ello, del sector servicios; la sociedad informática o economía de la información o servicios, etc. (Feser & Proeger, 2018). Finalmente, las investigaciones más recientes vinculan las oic en el marco de la Cuarta Revolución Industrial, en la que el conocimiento posibilita la inteligencia artificial, la automatización, el uso intensivo de la tecnología y las máquinas, y la virtualización de los procesos productivos (Kozhevnikov, 2019;Lee & Miozzo, 2019;Mathew, 2019;Wyrwich, 2019).…”

Section: Contextounclassified

Organizaciones intensivas en conocimiento (OIC): características e implicaciones para la gestión

Dorado¹,

García-Solarte²,

Vargas³

2021

rev.univ.empresa

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A finales del siglo XX fue anunciada la llegada de un nuevo tipo de organización que estaría fundamentada en el conocimiento como núcleo de su estrategia. En la literatura, este tipo de organización se ha registrado principalmente como organizaciones intensivas en conocimiento (OIC). Pese al papel que cumplen las oic en el actual contexto, su definición ha resultado ser difusa y variable en la literatura. El presente estudio se enfoca en identificar las características de las OIC y sus implicaciones para la gestión. Para ello, el estudio se abordódesde un diseño documental en el que se realizó una revisión sistemática de la literatura mediante un análisis de contenido cuantitativo/cualitativo de una muestra de 509 artículos de los catálogos de Scopus y Web of Science. Los hallazgos sugieren que las confusiones teóricas se deben en gran medida a que la literatura registra diferentes etiquetas para conceptualizar e investigar a las oic. El conocimiento es una de las principales características, ya que es la fuente de ventaja competitiva, y sitúa los tipos de trabajadores, los productos y el modo de organizar a estas organizaciones. Las características de las oic las diferencian de organizaciones tradicionales, lo que sugiere nuevas formas de gestión.

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Knowledge-Intensive Business Services as Credence Goods—a Demand-Side Approach

Cited by 8 publications

References 56 publications

Innovation and co-creation in knowledge intensive business services: the Spinner model

Innovation and co-creation in knowledge intensive business services: the Spinner model

Asymmetrische Information auf dem Handwerksmarkt – eine qualitative Analyse

Organizaciones intensivas en conocimiento (OIC): características e implicaciones para la gestión

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