Knowledge-based search tactics

Shute, Steven J.; Smith, Philip J.

doi:10.1016/0306-4573(93)90021-5

Cited by 81 publications

(53 citation statements)

References 28 publications

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“…In [14] Shute and Smith identify the use of prior knowledge as 'subject-dependent expertise' for searching bibliographic databases. For example, the 'known-item-instantiation' strategy described in [2] uses subject-dependent expertise.…”

Section: Related Workmentioning

confidence: 99%

The impact of prior knowledge on searching in software documentation

Graaf¹,

Liang

Tang

et al. 2014

Proceedings of the 2014 ACM Symposium on Document Engineering

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Software documents are used to capture and communicate knowledge in software projects. It is important that this knowledge can be retrieved efficiently and effectively, to prevent wasted time and errors that negatively affect the quality of software. In this paper we investigate how software professionals search for knowledge in documentation. We studied the search behaviour of professionals in industry. Prior knowledge helps professionals to search software documents efficiently and effectively. However, it can also misguide professionals to an incomplete search.

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Section: Related Workmentioning

confidence: 99%

The impact of prior knowledge on searching in software documentation

Graaf¹,

Liang

Tang

et al. 2014

Proceedings of the 2014 ACM Symposium on Document Engineering

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“…While several studies on domain knowledge (see Wildemuth, 2004 for a review) have consistently shown that domain experts use different and more search terms (e.g. Marchionini, 1989, Shute & Smith, 1993, Vakkari, 2002, our study suggests that domain experts also have acquired search procedures that enable them to find comprehensive information about a topic. These search procedures consist of domain-specific subgoals, a recommended order to visit those subgoals, and links to Web pages that contain information about those subgoals.…”

Section: Diagnosis Nodesmentioning

confidence: 53%

“…These studies include the identification of strategies through experience (e.g., Bates, 1979;Drabenstott, 2000), through theoretical analysis (Belkin, 1995), through systematic observations of experts performing complex tasks (e.g., Fidel, 1991;O'Day & Jeffries, 1993;Xie, 2000), and through expert-novice comparisons to understand differences in search knowledge (e.g., Holscher & Strube, 2000;Hsieh-Yee, 1993;Lazonder, Biemans, Wopereis, 2000;Sutcliffe, Ennis, & Watkinson, 2000;Shute & Smith, 1993;Wildemuth, do Bliek, Friedman, & File, 1995). Such studies have shed light on the numerous and complex strategies useful in rapidly finding relevant sources of information.…”

Section: Introductionmentioning

confidence: 99%

Strategy hubs: Domain portals to help find comprehensive information

Bhavnani

Bichakjian

Johnson

et al. 2005

J. Am. Soc. Inf. Sci.

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Recent studies suggest that the wide variability in type, detail, and reliability of online information motivate expert searchers to develop procedural search knowledge. In contrast to prior research that has focused on finding relevant sources, procedural search knowledge focuses on how to order multiple relevant sources with the goal of retrieving comprehensive information. Because such procedural search knowledge is neither spontaneously inferred from the results of search engines, nor from the categories provided by domainspecific portals, the lack of such knowledge leads most novice searchers to retrieve incomplete information. In domains like healthcare, such incomplete information can lead to dangerous consequences. To address the above problem, a new kind of domain portal called a Strategy Hub was developed and tested. Strategy Hubs provide critical search procedures and associated high-quality links to enable users to find comprehensive and accurate information. We begin by describing how we collaborated with physicians to systematically identify generalizable search procedures to find comprehensive information about a disease, and how these search procedures were made available through the Strategy Hub. A controlled experiment suggests that this approach can improve the ability of novice searchers in finding comprehensive and accurate information, when compared to general-purpose search engines and domain-specific portals. We conclude with insights on how to refine and automate the Strategy Hub design, with the ultimate goal of helping users find more comprehensive information when searching in unfamiliar domains.

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“…It is a consistent finding in information retrieval studies that both domain knowledge and search expertise are important in seeking information, and that one is not significantly more important than the other (Saracevic, Kantor, Chamis, and Trivison, 1988). Also, these two sources of knowledge are only partially decomposable, and may in fact interact in important ways (Shute and Smith, 1992).…”

Section: U-gv-tuimentioning

confidence: 80%