Knowledge Attitude and Practice toward Union Digital Center (UDC): Strategies and Recommendations Regarding Building Self-efficacy for Rural Females of Bangladesh

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“…The study result shows that there is no positive impact of SERQ on the ACCS (as the Pvalue is .809) and rejected the H3a, which opposes the findings of the previous studies, i.e. Saha [46]; Biswas and Roy [15]; Hoque, [47]; Rita et al, (2019) and Morgeson (2014). On the contrary, the result found a significant influence of SERQ on the SPES (as the P-value is .00) and accepted the H3b, which provides a similar view to previous studies of Saha (2022); Biswas and Roy (2020); Hoque (2020); and Rita et al [40].…”

“…H7 and H8. The results, unfortunately, found no significant impacts of the SPES on the USEI of the citizen and rejected the H7 (as the p-value is .161), which contradicts the previous studies' results of Saha [46] and Anam [49]. However, this study, on the other hand, found a significant positive impact of the ACCS on the USEI of the citizen (as the p-value is .004) and supported the H8; it accepts the past studies' findings of Biswas and Roy [15]; and Chatfield & AlAnazi [39].…”

“…In the context of Bangladesh, behavioral intention to use service centers is stimulated by service and information quality, performance expectancy, satisfaction, and engagement in digital service delivery systems, which is a sorry case in Bangladesh indeed. Thereby, Saha [46] recommended ensuring service quality and enhancing the capacity of local e-service centers. Linking service satisfaction and quality dynamics-Biswas and Roy [15] found that satisfaction significantly depends on the quality of service, system, and information when citizen participation is a significant moderator.…”

“…Rita et al [40] stated that service quality refers to an assessment of received services, which affects ultimate satisfaction and directs the recipients whether they stay with or seek alternatives. In e-service management systems, service quality and user satisfaction correlate positively [15,46,47]. Morgeson [62] argued that people's satisfaction largely depends on service quality since they feel dissatisfied with less quality services.…”

“…Chatfield & AlAnazi [39] and Biswas and Roy [15] stated that the user intention to use depends on customer satisfaction since satisfaction attracts the users to the next transaction. Saha [46] and Anam [49] found that satisfaction positively affects the user's mind to use for the next time. The studies claimed that satisfaction either specific or accumulative ensure the using the service center by the same recipient next time because, satisfaction build trust about the services and trust ultimately leads to the subsequent uses of that trustworthy service centers.…”