Key performance indicators for information technology (IT) operational management of financial industry in Taiwan

Shaw, R B; Chung, Wei-Ming; Cheng, Che-Pin; Fu, Ta-Yu

doi:10.5897/ajbm11.2075

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2022

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Cited by 2 publications

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“…The Delphi method was used as a research instrument in this study. It offers an appropriate research design that leads to the establishment of understanding and theory building of complex issues giving anonymous judgments collected and distilled through an iterative process from experts (Okoli & Pawlowski, 2004;Shaw, Chung, Cheng, & Fu, 2012). The process used a series of data collection and analysis techniques interspersed with expert feedback.…”

Section: Delphi Methodsmentioning

confidence: 99%

A Maturity Model for E-Commerce Adoption By Small And Medium Enterprises In Indonesia

Triandini

Djunaidy

Siahaan

2017

Journal of Electronic Commerce in Organizations

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E-commerce provides several advantages for Small and Medium Enterprises (SMEs). E-commerce adoption by Indonesian SMEs is still very low. This study conducts a research to establish a maturity model of e-commerce adoption by Indonesia SMEs. It was carried out in two phases from 2014 until 2015. The result of the first phase recommends four levels of maturity model and 13 e-commerce benefits, 51 functionalities, and 9 non-functionalities that an e-commerce solution must have. The result of the second phase presents a maturity model of e-commerce adoption for SMEs in Indonesia.

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Section: Delphi Methodsmentioning

confidence: 99%