Kepuasan Pasien Terhadap Penerapan Keselamatan Pasien Di Rumah Sakit

Widiasari, Widiasari; Handiyani, Hanny; Novieastari, Enie

doi:10.7454/jki.v22i1.615

Cited by 20 publications

(21 citation statements)

References 7 publications

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“…Good patient safety implementation by nurses will automatically increase patient satisfaction. This is in line with the results of the study by Widiasari et al (2019) which concluded that there was a relationship between the application of patient safety and patient satisfaction.…”

Section: Work Design Variablessupporting

confidence: 91%

The Implementation of Patient Safety by Nurses Based on Work Design

M.E.,

Widiyanto

2020

jmmr

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Section: Work Design Variablessupporting

confidence: 91%

The Implementation of Patient Safety by Nurses Based on Work Design

M.E.,

Widiyanto

2020

jmmr

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“…Based on the results of research on the relationship between patient safety and family satisfaction in the NICU care room at Datu Beru Takengon Hospital, it shows that of the 40 respondents the majority answered that poor patient safety would make family satisfaction in the bad category as well as 35 people (87.5%) Based on the results of the Chi-Square statistical test analysis, the p-value = 0.000 <α 0.05, which means that there is a relationship between patient safety and family satisfaction. The results of this study are in line with the research conducted by Widiasari et al (2019) on Patient Satisfaction with the Application of Patient Safety in Hospitals. The results showed that there was a significant relationship between the implementation of safety by nurses and patient satisfaction.…”

Section: Patient Safety With Family Satisfactionsupporting

confidence: 88%

The Effect of Service Quality on Patient's Family Satisfaction in the Nicu Care of the Public Hospital in Datu Beru Takengon Region

Kusnatalia¹,

Fitriani

Amirah

2020

JLMH

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The World Health Organization (WHO) infant mortality rate is the first indicator in determining a child's health status, 3.6 million of the 120 million newborns experience asphyxia, and nearly 1 million babies die. Meanwhile, the prevalence of patients treated at the NICU at the Datu Beru Takengon Hospital from 2016 to 2019 continues to decline every year. The purpose of this study was to determine and analyze the effect of technical competence, efficiency and patient safety on patient family satisfaction. The research design used an analytic survey with a cross-sectional design. The data that had been collected were processed using univariate and bivariate and multivariate analysis. The population of all parents of babies who were treated in the NICU Care Room at Datu Beru Takengon Hospital was 329 people. The sampling technique used accidental sampling. The number of samples that will be studied is 67 people. The results of the research on technical competence variables obtained p-value = 0,000, efficiency 0,000, and patient safety 0,000 <α 0.05, meaning that there is an influence between technical competence, efficiency and patient safety on family satisfaction, from the results of multivariate analysis, the most influential variables are found. in this study is the technical competency variable with an Exp B value of 1.003. The conclusion is that there is an influence between technical competence, efficiency and patient safety while the multivariate analysis shows that the most dominant factor is the variable of technical competence on family satisfaction. It is recommended that the hospital be able to improve the technical competence of nurses in the NICU room by holding training and workshops both internal and external training.

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“…Patient satisfaction data in one general hospital in Indonesia shows that 70% of patients were less satisfied with the nursing services provided (Hafid 2014 dalam Widiasari, Handiyani and Novieastari, 2019). In addition, data from a hospital in an ASEAN country in 2016 showed that patient satisfaction was 79%, while the patient satisfaction standard set was> 80% with a complaint rate of 4-5 cases / month (Klaipetch, 2016 dalam Widiasari, Handiyani and Novieastari, 2019).…”

Section: Introductionmentioning

confidence: 99%

Strategy to Promote Patient Centered Care PCC for Improving Patient Satisfaction: A Literature Review

Wahyuni

Triharini

Has

2022

nhjk

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Background: Patient satisfaction is playing an increasingly important role in care-quality reforms and healthcare delivery in general. Patient dissatisfaction with nursing services was still a problem in Indonesia and in other developing countries. Patient Centered Care (PCC) as one of the six dimensions of improving the quality of care. Objectives: The purpose of this study aimed to analyse Strategy to Promote PCC for Improving Patient Satisfaction. Design: This study using systematic review design refers to The Center for Review and Dissemination and the Joanna Briggs Institute Guideline. Data Sources: Search for articles was conducted from 14 December 2020 to 28 April 2021 by accessing four electronic databases (Scopus, PubMed, ProQuest, Sage). The article year is limited from 2015-2021. Keywords: “Strategy” OR “Promote” OR “Intervention” AND “Patient Centred Care” OR “Patient Care Management” AND “Patient Satisfaction” OR “Patient Acceptance”. Review Methods: Assessing the quality of articles using the JBI Critical Appraisal Tool and PRISMA checklist as a guide in article screening. Results: A total of 15 article were analyzed according to inclusion criteria. The selected article is divided in five broad themes about strategy to promote patient centered care. The five broad themes are enhanced communication (n=4), promoting patient participation (n=4), emotional support (n=2), intervention to enhanced patient centered care (n=3) and organizational culture (n=2). Conclusion: There are 5 strategies to promote patient centered care for improving patient satisfaction. Five patient centered care strategies to improve patient satisfaction involve enhance communication, promoting patient participation, emotional support, intervention to enhanced patient centered care and organizational culture.

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Kepuasan Pasien Terhadap Penerapan Keselamatan Pasien Di Rumah Sakit

Cited by 20 publications

References 7 publications

The Implementation of Patient Safety by Nurses Based on Work Design

The Implementation of Patient Safety by Nurses Based on Work Design

The Effect of Service Quality on Patient's Family Satisfaction in the Nicu Care of the Public Hospital in Datu Beru Takengon Region

Strategy to Promote Patient Centered Care PCC for Improving Patient Satisfaction: A Literature Review

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