Kepuasan Pasien Terhadap Kualitas Pelayanan di Tempat Pendaftaran Pasien Rawat Jalan Puskesmas Kretek Bantul Yogyakarta

Kuntoro, Wahyu; Istiono, Wahyudi

doi:10.22146/jkesvo.30327

Cited by 48 publications

(52 citation statements)

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“…15 Wahyu Kuntoro melaporkan bahwa tidak ada perbedaan kepuasan pelayanan puskesmas berdasarkan karakteristik usia, jenis kelamin, dan pekerjaan, namun ada perbedaan kepuasan yang bermakna antara pendidikan rendah dan tinggi. 18 Penelitian Christian Risnandi di Puskesmas Lingga Kabupaten Kubu Raya menyimpulkan bahwa ada hubungan bermakna antara pendidikan dan kepuasan pasien dan tidak ada hubungan bermakna antara usia, jenis kelamin, pekerjaan, dan kepuasan pasien rawat jalan. 19…”

Section: Pendahuluanunclassified

Kepuasan Pasien Rawat Jalan terhadap Pelayanan Kefarmasian di Rumah Sakit dan Puskesmas di 11 Provinsi di Indonesia

Prihartini

Yuniar

Susyanty

et al. 2020

jki

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Pharmaceutical services is a direct service and responsible to patients relating to pharmaceutical products aimed to improve the quality of life of patients. Quality of pharmaceutical services can be assessed based on outpatient satisfaction. The aim of the study was to compare the satisfaction of outpatients with pharmaceutical services in hospitals and primary health care. This study used a cross-sectional comparative study design and was conducted in February-November 2017 in 11 provinces, each province consisting of 2 districts/cities selected purposively. Samples were outpatients who got medicines in hospitals or primary health care at least 31 patients in each pharmacy. Satisfaction was assessed by the dimension of responsiveness, reliability, collateral, friendliness, and physical evidence. Data was collected by the questionnaires and analyzed using chi-square test. The results of the study show that outpatient satisfaction with pharmaceutical services in hospital and primary health care was 90,9% and 96.6%, respectively. The largest percentage of outpatients in hospitals and primary health care are in the age group of 40-59 years, female, has further education, and not working/housewives. There were significant differences in the age group, gender, and education of outpatients between hospitals and primary health care. There was no significant relationship between the characteristics (age, sex, education, occupation) of outpatients and satisfaction with pharmaceutical services in hospitals and primary health care

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Section: Pendahuluanunclassified

Kepuasan Pasien Rawat Jalan terhadap Pelayanan Kefarmasian di Rumah Sakit dan Puskesmas di 11 Provinsi di Indonesia

Prihartini

Yuniar

Susyanty

et al. 2020

jki

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“…in general the majority of patients believe in the reliability and accuracy of the services provided by officers quickly. As well as the reliability possessed by officers, officers are able to be fair in providing services to patients without distinguishing social status or other factors (not being discriminatory) (Kuntoro, 2017). Besides that, the service schedule at the MCH and FP Polyclinic is on time and the waiting time (queue) is not too long.…”

Section: Resultsmentioning

confidence: 99%

Association of Health Service Quality with Patient Satisfaction in Primary Healthcare Center of Gedongtengen Yogyakarta

Mustika¹,

Utami²,

Sukismanto³

2019

JHealthEdu

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Background: Quality of service is an important indicator in measuring patient satisfaction. Based on the results of a preliminary study in 10 patients, in terms of the dimension of reliability quality, 30% said satisfied and 70% less satisfied; in terms of the dimension of empathy quality, 20% said very satisfied and 80% satisfied; in terms of the dimension of assurance, 90% said satisfied and 10% unsatisfied; in terms of the dimension of responsiveness, 10% said very satisfied, 80% satisfied and 10% less satisfied; in terms of the dimension of tangible, 90% said satisfied and 10% less satisfied. the aim of this study is to identify the association between dimension of health service quality and patient satisfaction in Maternal & Child Health and Family Planning Polyclinic at Pimary Healthcare Center (PHC) of Gedongtengen, Yogyakarta. Methods: This research employed a descriptive analytical method with cross sectional approach. The population consisted of 170 respondents. Samples were taken using purposive sampling, resulting in 119 respondents as samples. Data were statistically tested using Kendall’s Tau. Results: The results of statistical test indicated that there was a correlation between the dimension of reliability, empathy, assurance, responsiveness, and tangible to patient satisfaction. Conclusion: There are correlations of the dimensions of reliability, empathy, assurance, responsiveness and tangible with patient satisfaction.

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“…Pelayanan yang memuaskan dan berkualitas akan membentuk loyalitas pasien/pelanggan, dan kepuasan sangat erat hubungannya dengan "word of mouth", maka pelayanan yang memuaskan tersebut juga akan mendatangkan pelanggan baru (Kuntoro, 2017). Kepuasan konsumen bisa dipengaruhi oleh beberapa faktor, diantaranya keberagaman produk, produk yang berkualitas, kualitas pelayanan, fasilitas yang memuaskan, lokasi, dan harga, label halal (Wahyunita, 2016 Uji statistik pada indikator ketepatan waktu terdapat perbedaan antara kepuasan makan pasien terhadap variabel waktu makan di Rumah Sakit bersertifikat halal dengan yang belum bersertifikat halal dengan p value sebesar 0,000.…”

Section: Pendahuluanunclassified

Perbedaan Tingkat Kepuasan Makan Pasien Di Rumah Sakit Bersertifikat Halal Dengan yang Belum Bersertifikat Halal

Azizah

Darni

Damayanti

et al. 2019

Ghidza. J. Gizi. Kesehat.

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Latar Belakang: Kepuasan dapat dipengaruhi oleh beberapa faktor, termasuk keragaman produk, kualitas produk, kualitas layanan, fasilitas yang memuaskan, lokasi, harga dan label halal. Tujuan: Untuk mengetahui perbedaan kepuasan makan pasien di rumah sakit bersertifikat halal dengan yang belum bersertifikat halal. Metode: Metode penelitian termasuk studi komparatif dengan sampel independen menggunakan desain cross-sectional yang dilakukan pada 134 responden (67 responden di Rumah Sakit Islam Sultan Agung dan 67 responden di Rumah Sakit Roemani Muhammadiyah). Penelitian dilakukan pada target sempel yaitu semua pasien yang menjalani perawatan di ruang perawatan Kelas II dan III. Analisis menggunakan uji Mann Whitney. Penilaian kepuasan pasien dikumpulkan menggunakan kuesioner. Hasil: Tingkat kepuasan pasien dalam penyelenggaraan makanan di Hospital Certified Halal (HCH), menunjukkan 50,7% responden puas dan 49,3% responden merasa sangat puas sedangkan pada penyelenggaraan makanan di Non Certified Hospital (NCH) 100 % responden puas dengan penyelenggaraan makananan di NCH. Kesimpulan: Ada perbedaan tingkat kepuasan makan pasien di rumah sakit bersertifikat halal dengan yang belum bersertifikat halal halal be p-value <0,005.

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Kepuasan Pasien Terhadap Kualitas Pelayanan di Tempat Pendaftaran Pasien Rawat Jalan Puskesmas Kretek Bantul Yogyakarta

Cited by 48 publications

References 0 publications

Kepuasan Pasien Rawat Jalan terhadap Pelayanan Kefarmasian di Rumah Sakit dan Puskesmas di 11 Provinsi di Indonesia

Kepuasan Pasien Rawat Jalan terhadap Pelayanan Kefarmasian di Rumah Sakit dan Puskesmas di 11 Provinsi di Indonesia

Association of Health Service Quality with Patient Satisfaction in Primary Healthcare Center of Gedongtengen Yogyakarta

Perbedaan Tingkat Kepuasan Makan Pasien Di Rumah Sakit Bersertifikat Halal Dengan yang Belum Bersertifikat Halal

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