Kendala Penyelesaian Sengketa Konsumen Melalui Badan Penyelesaian Sengketa Konsumen (Bpsk)

Abstract

Empowering costumers is a form of awareness on the specific characteristics in the world of costumers, the different interest among different parties which have various bargaining positions, has been given space in the field of costumer dispute settlement which is a good policy in empowering costumers. A special institution which has been appointed to resolve costumer disputes is the Costumer Dispute Settlement Agency (BPSK). Costumer Dispute Settlement Agency is an independent agency or institute, a public agency which has the duty and authority such as implementing the handling and settlement of disputes between costumers and businessmen. Based on the duties and authorities of BPSK, the costumer dispute settlement mechanisms should be registered to the nearest BPSK. The examination based on the request of the costumer is done just like proceedings in the General Court and the decision made by BPSK is final. However, during the implementation of their duties in settling costumer disputes, BPSK is facing some obstacles such as lack of technical guidance in regulating aspects related to procedural law, constrained by the human resources of BPSK members, the lack of understanding and awareness of costumers and also constrained by operating costs. Therefore, the improvement of the structure and legal culture needs to be done by socializing the costumer protection law to the public.Keywords : Costumer Dispute, Costumer Dispute Settlement Agency, Costumer Protection.

Legal Review of Media Broadcasting Activities In The Perspective of Law No. 32 of 2002

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Perlindungan Hukum Terhadap Konsumen Atas Peredaran Produk Kosmetik Ilegal Yang Mengandung Bahan Berbahaya (Studi Badan Pengawas Obat dan Makanan Medan)

“…Menurut pasal 19 UUPK, tanggung jawab pelaku usaha ialah memberikan ganti rugi kepada konsumen sebagai akibat kerusakan, pencemaran, dan/atau mengonsumsi barang ata jasa yang dihasilkan atau diperdagangkan oleh pelaku usaha yang bersangkutan. Ganti rugi tersebut tidak selalu berupa pembayaran sejumlah uang, tetapi dapat pula berupa penggantian barang dan/atau jasa yang sejenis atau setara nilainya, atau berupa perawatan kesehatan dan/atau pemberian santunan sesuai dengan peraturan perundang-undangan yang berlaku (Susanti Adi Nugroho, 2008).…”

Perlindungan Konsumen Jasa Keuangan (Studi Peran Lembaga Konsumen Yogyakarta)

“…Lembaga Konsumen Yogyakarta sebagai Lembaga Perlindungan Konsumen Swadaya Masyarakat serta membantu konsumen untuk menyelesaikan sengketanya melalui mediasi merupakan lembaga penyelesaian sengketa yang mudah dan murah sehingga peran Lembaga Konsumen Yogyakarta perlu dioptimalkan dengan dilakukan sosialisasi keberadaannya di masyarakat agar penyelesaian sengketa konsumen dapat diselesaikan di LKY. (Astuti, 2018)…”