Kajian Faktor Demografi Terhadap Kepuasan Pasien Jaminan Kesehatan Nasional Pada Fasilitas Kesehatan Tingkat Pertama

Christasani, Putu Dyana; Satibi, Satibi

doi:10.24071/jpsc.2016.130105

Cited by 7 publications

(7 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Sistem JKN diselenggarakan oleh Badan Penyelenggara Jaminan Sosial BPJS) Kesehatan, dimana dalam memberikan pelayanannya BPJS Kesehatan bekerjasama dengan fasilitas yang ada di seluruh Indonesia 2 . Pada sistem JKN dikembangkan konsep pelayanan berjenjang dengan fasilitas kesehatan Tingkat Pertama meliputi Puskesmas, Klinik Pratama atau yang setara, praktek dokter, Dokter gigi, dan rumah sakit kelas D atau yang setara sebagai gatekeeper yang merupakan sistem pelayanan kesehatan dimana fasilitas Kesehatan Tingkat Pertama yang berperan sebagai pemberi pelayanan kesehatan medik dan standar kompetensinya 3 Kepuasan pasien merupakan suatu hal yang abstrak dan hasilnya sangat bervariasi karena pada dasarnya sangat tergantung kepada masing-masing persepsi individu. Kepuasan pasien dipengaruhi oleh beberapa faktor seperti Kepesertaan pasien yang terdaftar dalam anggota BPJS, Pelayanan yang didapatkan serta Biaya yang harus dikeluarkan oleh pasien pada Fasilitas Kesehatan Tingkat Pertama.…”

Section: Pendahuluanunclassified

The Effect of BPJS Service Quality Level and Patient Characteristics to Patient Satisfaction in Primary Health Facilities

Marhenta

Satibi

Wiedyaningsih

2018

J. Manaj. dan Pelayanan Farm.

Self Cite

View full text Add to dashboard Cite

ABSTRAKPelayanan kesehatan di era JKN diselenggarakan oleh semua Fasilitas Kesehatan yang bekerjasama dengan BPJS. Kepuasan pasien merupakan indikator penentu berhasil atau tidak suatu program. Kepuasan adalah perasaan senang seseorang yang berasal dari perbandingan antara suatu produk atau kinerja dengan harapannya, jika kinerja dibawah harapan maka pelanggan tidak merasa puas. Penelitian ini bertujuan untuk mengetahui pengaruh kepesertaan, pelayanan dan pembiayaan terhadap kepuasan pasien BPJS di Fasilitas Kesehatan Tingkat Pertama. Penelitian ini merupakan penelitian deskriptif analitik dengan desain survey cross sectional. Data diambil secara kuantitatif dengan menggunakan kuesioner dan dilengkapi dengan data kualitatif melalui wawancara untuk memperdalam temuan dilapangan. Teknik sampling yang digunakan adalah purposive sampling dengan kriteria inklusi. Jumlah sampel responden yang digunakan sebanyak 278 responden dan sampel lokasi penelitian ditentukan dengan metode random sampling meliputi puskesmas, klinik dan apotek jejaring. Data dianalisis menggunakan analisis regresi linear berganda berupa uji t dan uji F. Hasil penelitian di Fasilitas Kesehatan Tingkat Pertama Kabupaten Karanganyar secara berturut-turut menunjukkan pada uji t ada pengaruh positif dan signifikan terhadap kepuasan pasien BPJS meliputi variabel kepesertaan (p = 0,02), variabel pelayanan (p = 0,00), dan variabel pembiayaan (p =0,00), Sedangkan uji F secara simultan juga menunjukkan ada pengaruh positif dan signifikan terhadap kepuasan pasien BPJS dengan nilai (p = 0,00). Kata kunci: kepuasan pasien, kualitas pelayanan, fasilitas kesehatan tingkat pertama. ABSTRACTHealth services in the era of JKN are organized by all Health Facility in cooperation with BPJS. Patient satisfaction is a critical indicator whether a program is a success or not. Satisfaction is the pleasure of someone who comes from the comparison between a product or performance with expectations, if performance is below expectations then the customer is not satisfied. This study aims to determine the effect of membership, service, and financing of patient satisfaction with BPJS in Primary Health Facilities. This research is an analytical descriptive research with cross sectional survey design. The data was taken quantitatively by using questionnaires and completed with qualitative data through interviews to deepen the findings of the field. Sampling technique used is purposive sampling with inclusion criteria. The number of respondents samples used were 278 respondents and the sample of the study sites was determined by random sampling method including health center, clinic and pharmacy network. The data were analyzed by using multiple linear regression analysis in the form of t test and F test. The result of research at Primary Health Facilities Regency showed that there was positive and significant influence to patient satisfaction of BPJS, including membership variable (p = 0,02), variable of service (p = 0,00), and financing variable (p = 0,00), while F test simultaneo...

show abstract

Section: Pendahuluanunclassified

The Effect of BPJS Service Quality Level and Patient Characteristics to Patient Satisfaction in Primary Health Facilities

Marhenta

Satibi

Wiedyaningsih

2018

J. Manaj. dan Pelayanan Farm.

Self Cite

View full text Add to dashboard Cite

show abstract

“…Keluhan dan pernyataan tidak puas banyak muncul dari pekerja penerima upah dan yang iurannya dibayar secara mandiri karena beberapa prosedur kepesertaan yang dirasa rumit dan kurangnya sosialisasi mengenai sistem JKN yang sedang berjalan. Selain itu karena merasa telah memenuhi kewajibannya dengan membayar iuran setiap bulan maka harapan terhadap pelayanan kesehatan yang lebih baik menjadi lebih tinggi (Christasani, 2016).…”

Section: Latar Belakangunclassified

Patient Characteristics, Financing Type, Accreditation Status, and Quality of Health Services at Community Health Center, Surakarta

Utami

Tamtomo

Sulaeman

2017

J HEALTH POLICY MANAGE

View full text Add to dashboard Cite

Background: An indicator of quality health service is the extent of patient expectation fulfilment. Perceived quality of health services may be influenced by various factors such as patient sociodemographic factors, financing type, and accreditation status. As statistics have shown, the number of patient visits at Surakarta Community Health Center has been decresing for the last few years. This study aimed to determine the associations between patient characteristics, financing type, accreditation status, and the quality of health services at community health center. Subjects and Method:This was a quantitative study with cross-sectional design. It was conducted at Community Health Center, Surakarta, Central Java, from May to July 2017. A sample of 120 patients were selected for this study from 2 Community Health Centers selected at random from all 17 Community Health Centers existing in Surakarta. The independent variables were patient characteristics, financing type, and accreditation status of the Community Health Centers selected. The dependent variable was quality of health service. The data were collected using a set of questionnaire and analyzed using multiple logistic regression. Results: Quality of service was negatively associated with patient education (OR = 0.27 ; 95% CI = 0.08 to 0.90; p = 0.033), being employed (OR = 0.15 ; 95% CI= 0.04 to 0.48; p = 0.002), higher patient income (OR = 0.28 ; 95% CI= 0.08 to 0.94; p = 0.039), being insured (OR = 3.06 ; 95% CI= 0.81 to 11.52; p = 0.099), and higher accreditation status of Community Health Care (OR = 2.96 ; 95% CI= 1.03-8.50; p = 0.044). Conclusion: Quality of service at Community Health Care is negatively associated with patient education, being employed, higher patient income, being insured, and higher accreditation status.

show abstract

“…Hasil uji statistik diperoleh distribusi frekuensi responden berdasarkan variabel-variabel sebagai berikut. Hasil penelitian ini didukung oleh penelitian dengan hasil ada hubungan yang signifikan antara pendapatan dengan kepuasan pasien [6]. Penelitian lain yang mendukung adalah penelitian yang menunjukkan bahwa pendapatan mempengaruhi persepsi pasien terhadap kualitas pelayanan [7].…”

Section: Hasil Analisis Univariatunclassified

The Relationship Of Demand Utilization Of Health Service With Patient Satisfaction At Inpatient Care Unit Of Anuntaloko General Hospital

Oktania

2020

preventif

View full text Add to dashboard Cite

Hospital is a comprehensive form of health service institution, includes aspects of promotive, preventive, curative and rehabilitation, as well as a public health referral center. Demand on healthcare service theory consists of revenue, visit cost and service quality. Anuntaloko Regional General Hospital Parigi Moutong Regency is a referral center and regionalization hospital in Central Sulawesi Province, which the number of visits in 2016 to 2018 in a row were 19.186, 10.971 and 12.954. The study was purposed to determined Relation Between Requests for Use of Health Service and Patient Satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. This was a quatitative analysis research with the cross sectional study approach. The population was patients on Inpatient Care Unit of Anuntaloko Regional General Hospital which amounted to 12.954 sampels and through purposive sampling technique. Data was analyzed univariate and bivariate variables using Chi-Square Test. The results showed that there are relation between revenue (p=0,002), visit cost (p=0,002) and service quality (p=0,000) with patients satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. The Anuntaloko Regional General Hospital Parigi Moutong Regency is expected to observe routinly so that maintaining the service quality of the good things and improving the service quality of the lack variabels.

show abstract

Kajian Faktor Demografi Terhadap Kepuasan Pasien Jaminan Kesehatan Nasional Pada Fasilitas Kesehatan Tingkat Pertama

Cited by 7 publications

References 0 publications

The Effect of BPJS Service Quality Level and Patient Characteristics to Patient Satisfaction in Primary Health Facilities

The Effect of BPJS Service Quality Level and Patient Characteristics to Patient Satisfaction in Primary Health Facilities

Patient Characteristics, Financing Type, Accreditation Status, and Quality of Health Services at Community Health Center, Surakarta

The Relationship Of Demand Utilization Of Health Service With Patient Satisfaction At Inpatient Care Unit Of Anuntaloko General Hospital

Contact Info

Product

Resources

About