Job satisfaction among nurses in Pakistan: The impact of incivility and informal climate

Samad, Abdul; Memon, Salman Bashir; Kumar, Mahendar

doi:10.1002/joe.22004

Cited by 18 publications

(13 citation statements)

References 40 publications

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“…While it strongly connects with providing high-quality services to customers (Gulsen & Ozmen, 2020), it also connects to employee retention and turnover intention (Kelly, Runge, & Spencer, 2015). On the other hand, job satisfaction is linked to perception (Samad, Memon, & Kumar, 2020;Waltz, Muñoz, Weber, Johnson, & Rodriguez, 2020). When placed on a continuum, employees' job satisfaction stems from their perception of workplace conditions, linking right up to their retention on a given job.…”

Section: Job Satisfactionmentioning

confidence: 99%

The Influence of Organizational Factors on Registered Nurses’ Work Attitudes in Nigeria

agbarevo¹,

Ogundele²,

Olutuase³

et al. 2022

IJPS

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This study examined the influence of competence development, work-life balance, perceived organizational support and organization’s commitment to employees on job satisfaction, affective commitment and turnover intention among registered nurses in Nigeria’s Ondo State. The sample consisted of 220 registered nurses from six public hospitals in Ondo State. Data analysis was conducted using multivariate regressions, Pearson’s product-moment correlation and descriptive statistics to determine the influence of organizational factors on nurses’ job satisfaction, affective commitment and turnover intention. The results indicated that competence development practices, work-life balance policies and practices, perceived organizational support and the organization’s commitment to employees were positively correlated to job satisfaction and affective commitment but negatively correlated to registered nurses’ turnover intention. This study identified the importance of organizational factors in promoting nurses’ job satisfaction, affective organizational commitment and intention to stay which may inform hospital administration, health care institutions and the Ondo State Government about the significant role of organizational factors in improving nurses' job satisfaction, affective commitment and turnover intention. 

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Section: Job Satisfactionmentioning

confidence: 99%

The Influence of Organizational Factors on Registered Nurses’ Work Attitudes in Nigeria

agbarevo¹,

Ogundele²,

Olutuase³

et al. 2022

IJPS

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“…Safety performance is a critical concern and is costly in healthcare (Lynette et al. , 2016; Samad et al. , 2020; World Health Organization, 2019).…”

Section: Discussionmentioning

confidence: 99%

Differential effects of rude coworkers and patients on nurses' safety performance: an emotional labor perspective

Andel

Porter

Amber

et al. 2022

JMP

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PurposeThis paper examines how nurses differentially respond, both emotionally and behaviorally, to incivility from coworkers (i.e. other healthcare staff) and from their patients. Specifically, the authors explore how coworker and patient incivility distinctly influence the extent to which nurses engage in emotional labor, which in turn, may impact nurses' safety performance. The authors further examine how nurses' hostile attribution biases exacerbate and mitigate these effects.Design/methodology/approachA three-week longitudinal study was conducted with 187 nurses in which they reported their experiences with incivility, surface and deep acting, hostile attribution biases and safety performance (i.e. safety compliance and participation).FindingsPatient incivility led to more surface acting across all nurses. Further, the effects of coworker incivility on emotional labor strategies were conditional on nurses' hostile attribution biases (HAB). Specifically, coworker incivility led to more surface acting among nurses higher on HAB, and coworker incivility led to less deep acting among those lower on HAB. Finally, surface acting was associated with reduced safety participation, and deep acting was associated with greater safety compliance and safety participation.Originality/valueThe nursing context allowed the current research to extend understanding about how incivility affects an unexplored outcome—safety performance. The current research also offers a rare examination of the effects of incivility from multiple sources (i.e. coworkers and patients) and demonstrates the different processes through which incivility from these different sources impacts nurses' ability to perform safely.

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“…Empirically, the 'workplace incivility' is negatively connected with customs of 'mutual respect' and workplace cooperation (Andersson & Pearson, 1999) and effectiveness (Pearson et al, 2000). Likewise, the mediating relationship of informal climate on incivility and job satisfaction found to be negative among nurses in Pakistan (Samad et al, 2020). Besides, Porath and Pearson (2012) indicated the association between 'workplace incivility' and concentrated work efforts, squat performance, job dissatisfaction, stumpy organizational commitment, and high intended turnover.…”

Section: Independent Journal Of Management and Production (Ijmandp)mentioning

confidence: 98%

Workplace incivility and turnover intention among nurses of public healthcare system in Pakistan

Samad

Memon

Maitlo

2021

Ind. Jour. Manag. & Prod.

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Though workplace incivility is a negative behavioral phenomenon that has infiltrated almost every sector, yet, less investigated in the healthcare sector. The healthcare sector is the backbone for economic and well-being for any nation and mainly composed of nurses. Turnover among nurses is a serious challenge to public healthcare facilities in terms of management, financing, and service quality. Based on the COR theory, this study capitalizes investigation on the effects of incivility on turnover intention through burnout and occupational stress. Simple random sampling was deployed on a sample of 265 nurses from 24 public hospitals of Sindh in Pakistan. Data analysis through partial least square and results revealed that workplace incivility has insignificant relation with turnover intention. Whereas, incivility has a significant indirect relationship with turnover intention through burnout and occupational stress. This study suggests that emotional and occupational depletion in public healthcare is high due to incivility at the workplace. Thus, HR managers must devise policies to practice civil behavior to curtail turnover intention problem among nurses. Besides practical benefits, some limitations with potential future research directions are discussed in the end.

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Job satisfaction among nurses in Pakistan: The impact of incivility and informal climate

Cited by 18 publications

References 40 publications

The Influence of Organizational Factors on Registered Nurses’ Work Attitudes in Nigeria

The Influence of Organizational Factors on Registered Nurses’ Work Attitudes in Nigeria

Differential effects of rude coworkers and patients on nurses' safety performance: an emotional labor perspective

Workplace incivility and turnover intention among nurses of public healthcare system in Pakistan

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