Job quality and work engagement in the cruise industry

Ariza-Montes, Antonio; Radić, Aleksandar; Fuentes, Juan Manuel Arjona; Han, Heesup; Law, Rob

doi:10.1080/10941665.2020.1866625

Cited by 9 publications

(17 citation statements)

References 57 publications

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“…Study by [91], asserts the existence of significant and positive engagement related to the degree of retention, and some contributing factors. According to [8], the crew work in a bad condition and it determines their engagement, contributing to the identification of the dimensions of work quality that need to be improved by the Human Resources Manager in modern ships.…”

Section: Mediation Effect Testmentioning

confidence: 99%

“…Several things to cope with in the variable of work-life balance, especially with ship's crew, are home sickness, fatigue, family problems, discrimination, bad onboard communication during the voyage and bad work relationship [6,7]. In addition, work engagement is much needed in the management of human resources in the modern ship industry, especially on cruise ships [8,9].…”

Section: Introductionmentioning

confidence: 99%

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Human Resource Management in National Shipping

Ricardianto¹,

Sonny²

2021

Modern Ship Engineering, Design and Operations

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This chapter of this book shows that the mastery of some modern techniques is needed by the ship’s crew who work in a management to build a modern ship, in accordance with the theme of this project, namely modern ship engineering, design and operations. The main problem is how the management leaders of this modern ship project can apply transformational leadership style through work-life balance and employee engagement to the ship’s crew to make their work effectiveness improved. In carrying out the ship building which takes a quite long time, do the employees can be mutually engaged and can pay equal attention to the work in this project and the work at home? This study uses quantitative method with Structural Equation Modeling. This modern ship building uses some terminologies or variables of human resources such as transformational leadership style, work-life balance, and employee engagement which, based on the research done, directly and positively affect employee’s work effectiveness. The key findings of this study indicate that there is a specific model on employee engagement and crew work effectiveness that is very appropriate to be applied to modern ships related to engineering, design and operations.

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Section: Mediation Effect Testmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Human Resource Management in National Shipping

Ricardianto¹,

Sonny²

2021

Modern Ship Engineering, Design and Operations

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“…The International Labor Organization (ILO) defines decent work as productive labor performed with freedom, fairness, security and dignity, with sufficient compensation and social protection (ILO, 1999). The concept is also closely connected to the sustainable development goal (SDG) 8, decent work and economic growth (Ariza-Montes et al , 2021). SDG8 aims to achieve “sustained, inclusive and sustainable economic growth” with “full and productive employment and decent work for all” (The United Nations, 2017, p. 23).…”

Section: Introductionmentioning

confidence: 99%

“…However, global organizations have assumed different views on what constitutes decent work. International organizations, including ILO and the European Union, have sought to craft a better and more sustainable future for all and to highlight the establishment of decent work (Ariza-Montes et al , 2021).…”

Section: Introductionmentioning

confidence: 99%

Decent work in tourism and hospitality – a systematic literature review, classification, and research recommendations

Wang,

Cheung

2023

IJCHM

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Purpose This study aims to present the evolution of decent work studies. Findings point to several directions for future research efforts, including conceptualizing decent work and the pandemic’s associated impact. Results will help to guide government authorities to promote decent work by delivering fair income, increasing the stability and security of employment and monitoring employees’ work-life balance. Design/methodology/approach This review consists of knowledge mapping based on keywords from multidisciplinary studies on decent work and the preferred reporting items for systematic reviews and meta-analyses (PRISMA) model on tourism and hospitality studies. First, keyword knowledge mapping was conducted in VOSviewer, resulting in 667 papers. Then, a PRISMA model generated a systematic review of the literature in tourism and hospitality based on 41 papers. Findings Knowledge mapping revealed six thematic clusters, namely, Labor Rights and Gender Equality, Sustainability and Health, Psychology of Working Theory, Conceptualization of Decent Work, Marginalized Groups and Unemployment and Job Quality. According to the PRISMA model, the conceptual evolution of decent work in tourism and hospitality can be divided into three stages: initial (1999–2008), emerging (2009–2018) and development (2019–present). Research limitations/implications Based on the findings, further interdisciplinary research into decent work is recommended. Scholars in the tourism and hospitality sector can incorporate other fields of decent work, such as psychology, to broaden the lens of studies to discover the role of meaning and purpose in the workplace and to promote the concept to its fullest extent. Furthermore, employees’ assessments of decent work might help businesses improve human resources management via corporate social responsibility measures. Originality/value To the best of the authors’ knowledge, this study is the first systematic review of decent work in tourism and hospitality. It shows that this notion is in its infancy, as most studies on the topic thus far have been empirical and descriptive. Nonetheless, most findings contribute to knowledge and practice by clarifying industry employment conditions.

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“…This industry, which is an important sector of international tourism, has been the focus of researchers, and the related studies constitute the whole direction [20]. This industry is actively re-shaped by business processes [21], it possesses its own mechanisms of service pricing [22], and it depends on a specific workforce [23]. Cruise tourism does not lack environmental responsibility [24,25].…”

Section: Introductionmentioning

confidence: 99%

Corporate Pro-Environmental Behavior on the Seas: Eco-Ethical Prescriptions of the Largest Cruise Companies

Ruban

Yashalova

2022

JMSE

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The cruise industry has significant environmental impacts. Ethical prescriptions in codes of conduct of cruise companies can contribute to the development of pro-environmental behaviors. The content of the codes of conduct of the world’s largest cruise companies is analyzed. Seventy percent of these codes bear environmental notions, often in separate sections/subsections. Some of them deal with marine environments. Among the most frequent words in the environment-related passages are those dealing with laws, regulations, and standards, and many common words are too general and vague. A total of 24 environmental topics are established in the analyzed codes, and many of them are either too general or dealing with organizational activities. The results of this study imply that the quality of the eco-ethical prescriptions by the largest cruise companies is moderate, and improvements in the related corporate policy are necessary.

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Job quality and work engagement in the cruise industry

Cited by 9 publications

References 57 publications

Human Resource Management in National Shipping

Human Resource Management in National Shipping

Decent work in tourism and hospitality – a systematic literature review, classification, and research recommendations

Corporate Pro-Environmental Behavior on the Seas: Eco-Ethical Prescriptions of the Largest Cruise Companies

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