“…(4,31,32) In this sense, user embracement is a fundamental tool for an inclusive work process with the potential to break barriers of access in PHC, as it mobilizes the sensitivity of health workers, requiring reflective action, ethical and solidary development to listen and dialogue, generating reciprocal satisfaction. (13) User embracement is still a major challenge for the SUS, especially when directed at the transgender population, (10) who requires health professionals with knowledge about gender and sexuality, who break social taboos in a way to overcome many of the discriminations experienced by this public. (5,33) Thus, it is necessary to break with social stigmas, address concepts permeating the transgender population and know their main demands and needs.…”