IT Outsourcing in the Public Sector: A Descriptive Framework from a Literature Review

Marco-Simó, Josep M.; Pastor-Collado, Joan A.

doi:10.1080/1097198x.2019.1701357

Cited by 9 publications

(17 citation statements)

References 50 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Atualmente constatamos que as organizações do setor público seguiram esta tendência, num pressuposto de uma melhor eficiência da gestão privada e são um dos principais clientes de longo prazo e utilizadores de outsourcing de TI ao nível mundial [4]. No entanto, reconhece-se que estas organizações atuam segundo um conjunto de valores e características de contexto próprio, que podem influenciar os resultados desta prática [3].…”

Section: Iunclassified

“…Seguindo a análise comparativa com o que se conhece sobre o ITO no setor público [4], identificamos um conjunto alargado de características das organizações deste setor, das quais se salienta: a prioridade dos valores de transparência e a imparcialidade em detrimento da racionalidade económica, característica do setor privado; a decisão de recorrer ao ITO influenciada por fatores políticos em detrimento de critérios técnicos ou económicos; ou a excessiva burocratização que limita a flexibilidade na negociação e gestão dos contratos de outsourcing.…”

Section: A O Sucesso Do Outsourcing De Ti No Setor Públicounclassified

“…Tal como na investigação aplicada ao setor privado, também os artigos sobre os antecedentes do sucesso do ITO no setor público, começaram a destacar a importância da dimensão da relação Willcocks and Kern [18], e atualmente, esta dimensão é considerada um dos antecedentes mais importantes para o sucesso do ITO neste setor [3], [4].…”

Section: B a Qualidade Das Relações De Parceriaunclassified

“…Isto significa que, além da importância da relação, a organização cliente deve ser capaz de, por exemplo, monitorizar e avaliar o cumprimento dos contratos, assegurar a gestão de projetos, gerir os diversos fornecedores e dominar adequadamente um conjunto de competências técnicas, procedimentos e metodologias na área de TI [1], [4], [8].…”

Section: A Retenção De Capacidades Internasunclassified

See 3 more Smart Citations

IT Outsourcing Success Factors In the Portuguese Public Sector: A research proposal

Paiva

Fernandes

Alturas

2022

2022 17th Iberian Conference on Information Systems and Technologies (CISTI)

View full text Add to dashboard Cite

Resumo -A gestão de tecnologias de informação (TI) através de outsourcing tornou-se prática comum no setor setor público, com a expectativa de conseguir reduzir custos e aceder a competências especializadas em TI. Há muito que a gestão pública recorre a esta prática apostando em contratos de longo prazo, mas existem dificuldades em demonstrar resultados que comprovem o sucesso desta opção, e reconhece-se a falta de conhecimento acerca dos fatores específicos que determinam o sucesso do outsourcing de TI (ITO) neste setor. O número de estudos é ainda mais escasso no contexto Europeu, e de facto, não foram encontrados estudos sobre o sucesso do ITO em Portugal. Assim, propomo-nos investigar os fatores do sucesso do ITO no setor público português, através do efeito da qualidade da parceria, da capacidade interna da organização, e do suporte da gestão de topo.

show abstract

Section: Iunclassified

Section: A O Sucesso Do Outsourcing De Ti No Setor Públicounclassified

Section: B a Qualidade Das Relações De Parceriaunclassified

Section: A Retenção De Capacidades Internasunclassified

See 2 more Smart Citations

IT Outsourcing Success Factors In the Portuguese Public Sector: A research proposal

Paiva

Fernandes

Alturas

2022

2022 17th Iberian Conference on Information Systems and Technologies (CISTI)

View full text Add to dashboard Cite

show abstract

“…Many scholars around the world have delved into outsourcing research (Busi and McIvor, 2008; Duhamel et al , 2014; Gupta et al , 2005; Sim, 2020; Marco-Simó and Pastor-Collado, 2020; Wekullo, 2017). In Nigeria, especially the public universities, have seen a fair share of research in outsourcing, particularly in the area of facility management (Gbadegesin and Babatunde, 2015; Ikediashi and Aigbavboa, 2019; Odediran et al , 2015).…”

Section: Introductionmentioning

confidence: 99%

Outsourcing and public universities performance in Nigeria, the mediating effect of trust

Mohammad

2020

JGOSS

View full text Add to dashboard Cite

Purpose Outsourcing has become part of organizational strategy for achieving efficiency and effectiveness. This study aims to examine outsourcing and public universities’ performance in Nigeria, the mediating effect of trust. Design/methodology/approach The study used 353 respondents as sample size drawn from 12 public universities across the six geo-political zones of the country. The study used partial least squares structural equation modeling (PLS-SEM) using ADANCO 2.0.1. Findings The study found significant relationships between outsourcing and quality of teaching and research (core activities) and outsourcing and the quality of other activities (non-core). Also, the study found a significant relationship between outsourcing and low-cost. While the study supports the position of transaction cost economics and relational theories, in contrast, it has not supported the core competence theory. Generally, the study found that outsourcing significantly affects public universities’ performance in Nigeria, and trust partially mediates the relationship. Research limitations/implications The study, such as any other research, has limitations. The study is only limited to public universities and the research has not included students in its survey. Practical implications Managers of public universities are always looking for ways to reduce costs and enhance the quality of their activities. This study has demonstrated the relevance of outsourcing activities in Nigerian Public Universities. Therefore, managers should focus on outsourcing in areas that have not been outsourced but have the potentials of efficiency and effectiveness if outsourced. Furthermore, the study broadens the understanding of promoting an environment of trust in outsourcing; therefore, managers should encourage trust with their vendors to achieve the desired outcomes of outsourcing. Originality/value This study examines the mediating effect of trust on the relationship between outsourcing and public universities’ performance in Nigeria empirically, drawing on the core and non-core activities of the universities. The study has contributed to the discourse on outsourcing and public universities’ performance in Nigeria. The study also unveiled the contribution of outsourcing activities in public universities in Nigeria, and how trust as a uni-dimensional construct mediates in achieving outsourcing that contributes to the public university system. Finally, the study also contributed to the understanding that universities can outsource some of their core competences and achieve performance.

show abstract

An Evaluation Model Supporting IT Outsourcing Decision for Organizations

Annarelli

Fonticoli

Nonino

et al. 2022

Lecture Notes in Networks and Systems

View full text Add to dashboard Cite

IT Outsourcing in the Public Sector: A Descriptive Framework from a Literature Review

Cited by 9 publications

References 50 publications

IT Outsourcing Success Factors In the Portuguese Public Sector: A research proposal

IT Outsourcing Success Factors In the Portuguese Public Sector: A research proposal

Outsourcing and public universities performance in Nigeria, the mediating effect of trust

An Evaluation Model Supporting IT Outsourcing Decision for Organizations

Contact Info

Product

Resources

About