It Isn't enough to be easy and useful! Combined use of SEM and necessary condition analysis for a better understanding of consumers' acceptance of medical wearable devices

Designing positive emotional experiences of wearable medical technology for type 1 diabetes

“…Lastly, privacy was discussed, consisting of a desire to control who is given information regarding the user's treatment, with it being related to personal boundaries. In one example, a user describes family overstepping this boundary which negatively affected the user and caused frustration, again, supporting previous literature (Low & Ramayah, 2023;Ferriera et al, 2021). Stimulation: This theme was illustrated by two primary categories, physio-pleasure and psychopleasure.…”

“…In support of this, the importance of developing trust was emphasised by one medical practitioners, stating a lack of performance from the device can lead to a lack of trust, not only in the device, but in the healthcare service, stating "patients do have their own health beliefs" that contribute to adoption. As such, it is crucial to consider these beliefs and ensure that trust is formed between the user and wider healthcare service, supporting previous findings by Low & Ramayah (2023). Lastly, privacy was discussed, consisting of a desire to control who is given information regarding the user's treatment, with it being related to personal boundaries.…”

“…Factors identified in literature sit in five categories derived from studies on psychological needs and virtues considered essential for wellbeing (Ryff & Singer, 2008;Hassenzahl et al, 2013). Firstly, trust, privacy and autonomy, summarised here as degree of control (Low & Ramayah, 2023;Kim & Ho, 2021;Ferreira et al, 2021). Secondly, stimulation in the form of physical or psychological pleasure which can include factors such as aesthetics (Mugge et al, 2008), but also narrative as a psychological pleasure as discussed by Chapman (2015).…”

“…Secondly, stimulation in the form of physical or psychological pleasure which can include factors such as aesthetics (Mugge et al, 2008), but also narrative as a psychological pleasure as discussed by Chapman (2015). Competence constitutes another psychological need, being the sense of accomplishment that people strive for, linking to usefulness and ease of use (Low & Ramayah, 2023;Norman, 2016;Pullin, 2009). Sociability is one of the largest areas identified, primarily constituting of expression of one's identity (Mugge et al, 2008), social acceptance, and a balance of expression and discretion as discussed by Pullin (2009) and Hall & Lobo.…”

“…The healthcare system is in crisis with rising costs and increasing pressure (Lewandowski et al, 2021), only enhanced by an aging population (Kim & Ho, 2021), hence the call for radical innovation. In recent years wearable technology has shown promise in solving this issue (Low & Ramayah, 2023;Zeng et al, 2022;Ferreira et al, 2021) reducing hospitalisations and enabling self-monitoring (Wang et al, 2020). However, Wang et al identify a lack of consumer acceptance, with 30% of wearables being abandoned, in part due a focus on efficiency, low cost and clinical needs as key factors in the design of medical devices, using a disease model of design (Bogaert, 2022;Weatherly & Reay, 2022;Yoon et al, 2020;Pullin, 2009).…”