IT Infrastructures Maintenance and Evolution in Public Sector Organizations: Main Challenges

Abstract

In the face of rapid and constant technological evolution, the management of IT infrastructures in an effective and sustainable manner represents a major challenge for any organization and even more for public sector organizations (PSOs) who often lack IT resources and expertise. PSOs are social and economic actors who must spend taxpayers' money in a responsible and efficient manner. Despite the importance of these challenges for practitioners and academics alike, there is a limited number of studies in this field. The present study seeks to fill this gap through a systematic review of the literature followed by a Delphi study. Outcomes of this literature review are presented along with preliminary results of a Delphi study realized with 40 IT infrastructure experts.