While meetings are a frequently used management tool, they also tend to be costly and less effective than desired. Multicommunication in meetings (Meeting MC)-being simultaneously engaged both in an organizational meeting and in one or more technology-mediated secondary conversations-has become increasingly prevalent and can affect meeting outcomes. Based on Goffman's dramaturgical lens, media synchronicity, and compartmentalization, the present study examines how the outcomes of engaging in Meeting MC are affected by three key factors: Locus (the location of the people with whom one engages in a second conversation), Meeting Medium (the technology used to conduct a meeting), and Topic Relatedness (whether the topics being discussed in a meeting are related to the second conversation). Analyses of survey data suggest that how these three factors and their interactions affect meetings when Meeting MC occurs vary depending on whether a meeting is face-to-face (FTF) or technology-mediated.

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Public sector organizations (PSOs) are facing important structural, financial, environmental, and technological pressures. To adapt and respond to this complex and changing environment, PSOs need to deploy new innovative and collaborative approaches to capture and capitalize on specialized knowledge coming from a wider number of contributors. Open innovation (OI) is one such promising approach. Drawing on a dynamic capabilities perspective and based on an analysis of 100 case study reports of OI initiatives, we identified 16 key organizational actions deployed by PSOs to implement OI initiatives. Data analysis showed that PSOs' dynamic capabilities of sensing, seizing and transforming are enacted and collectively used to engage in OI initiatives through these 16 organizational actions. In virtually all of these organizational actions, information technology (IT) plays a key role either as a central support tool or as an outcome.

La gestion de l’infrastructure technologique représente tout un casse-tête pour les organisations qui veulent accroître leur efficacité opérationnelle. Aperçu des défis inhérents à l’évolution technologique et des stratégies à déployer pour mieux orchestrer les changements.