IT and organizational change: an institutionalist perspective

Avgerou, Chrisanthi

doi:10.1108/09593840010359464

Cited by 184 publications

(176 citation statements)

References 32 publications

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“…During the past 20 years, the body of literature on the economic appraisal of IS investments has grown enormously, and so has the number of economic measures investigated. For example, researchers have addressed productivity (Brynjolfsson & Hitt, 1996, 2000, capacity utilisation and product quality (Barua et al, 1995;Thatcher & Oliver, 2001;Thatcher & Pingry, 2004b, customer satisfaction (Devaraj & Kohli, 2000), production efficiency (Thatcher & Oliver, 2001) and productive efficiency (Chen & Lin, 2009;Lin, 2009), consumer welfare (Thatcher & Pingry, 2004a, b;Thatcher & Pingry, 2007), various profit ratios, such as 'Return on Assets' (Weill, 1992;Barua et al, 1995), and also market-oriented measures, such as Tobin's q (Bharadwaj et al, 1999;Brynjolfsson & Yang, 1999).…”

Section: Performance Measuresmentioning

confidence: 99%

“…The first dimension distinguishes internal vs competitive value. Internal value is achieved when IS contributes to redesigned business processes, better decision-making, improved coordination flexibility (Soh & Markus, 1995;Kohli & Grover, 2008;Ramirez et al, 2010) and productivity (Brynjolfsson & Hitt, 1996, 2000. Examining both the IS literature and the organisation literature, we argue that IS innovation, change in IS capabilities and socio-organisational change (Gregor et al, 2006;Aral & Weill, 2007) are key focal constructs of internal IS business value; we discuss these constructs in detail in the context of internal value creation (see research thrust 5).…”

Section: Ambiguity and Fuzziness Of The 'Is Business Value' Constructmentioning

confidence: 99%

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Revisiting IS business value research: what we already know, what we still need to know, and how we can get there

Schryen

2013

European Journal of Information Systems

317

354

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The business value of investments in Information Systems (IS) has been, and is predicted to remain, one of the major research topics for IS researchers. While the vast majority of research papers on IS business value find empirical evidence in favour of both the operational and strategic relevance of IS, the fundamental question of the causal relationship between IS investments and business value remains partly unexplained. Three research tasks are essential requisites on the path towards addressing this epistemological question: the synthesis of existing knowledge, the identification of a lack of knowledge and the proposition of paths for closing the knowledge gaps. This paper considers each of these tasks. Research findings include that correlations between IS investments and productivity vary widely among companies and that the mismeasurement of IS investment impact may be rooted in delayed effects. Key limitations of current research are based on the ambiguity and fuzziness of IS business value, the neglected disaggregation of IS investments, and the unexplained process of creating internal and competitive value. Addressing the limitations we suggest research paths, such as the identification of synergy opportunities of IS assets, and the explanation of relationships between IS innovation and change in IS capabilities.

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Section: Performance Measuresmentioning

confidence: 99%

Section: Ambiguity and Fuzziness Of The 'Is Business Value' Constructmentioning

confidence: 99%

Revisiting IS business value research: what we already know, what we still need to know, and how we can get there

Schryen

2013

European Journal of Information Systems

317

354

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“…From an institutional perspective, Avgerou (2000) suggests that the relationship between IS development and organizational change should be considered as an interaction of two institutionalization processes, and argues that sustainability of ICTs implementation in organizations is not simply the contribution of change processes but is mainly attributed to its own institutional forces.…”

Section: 2mentioning

confidence: 99%

E‐government, People and Social Change: A Case Study in China

Guanghua

2009

E J Info Sys Dev Countries

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It is generally believed that ICT has considerable potential to improve governance capabilities and transform relations with customers. China, like many other countries, embraces e-government enthusiastically but encounters big challenges at the same time. Therefore, the successful development of e-government becomes a pivotal issue in China. Through the social study of e-government the author criticises the prevalent technological determinism. Since information systems are social systems, e-government encompasses various political, economic, social, organisational and people issues besides technical ones, so that its application is far more complicated. This paper studies the relevant social and organisational issues of e-government in China, which are important but usually ignored in contemporary Chinese literature. As a lens, aspects of structuration, especially duality of technology is applied into the analysis of the selected Nanhai case. The research focuses on middle-level officials' views and attitudes towards e-government; explores the ICT-mediated interactions between public organisations and civil servants and implications on social change. Moreover, the research unveils the important role the middle-level officials play, as well as that of senior management in the Information Systems (IS) application.

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“…Much of the theoretical underpinning supporting a thesis of creating a techno-centric environment where social entrepreneurship can thrive within an e-Government context can be grounded back in the normative institutional theory literature of Selznick (1948) and Scott (1987). Yet, institutional theory within an information systems context is not new, with it having been applied within software development by Adler (2005), at an institutional perspective by Avgerou (2000), business process re-engineering by Boudreau & Robey (1996) and by Butler (2003) when implementing information systems. The critique of such literature led to the refinement and iteration of the thesis, resulting in a rationale that supported model building yet, maintaining a rationale upon which an emergent model could be eventually tested.…”

mentioning

confidence: 99%

Creating social entrepreneurship in local government

Irani

Elliman

2008

European Journal of Information Systems

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The public sector is often considered synonym with inefficiency and a lack of motivation to be innovative. This paper seeks to contribute towards the literature surrounding social entrepreneurship in the public sector, through using institutional theory to underpin an e-Innovations model that promotes social entrepreneurship, while recognising how the adoption of innovation within the public sector is fostered. The proposed model seeks to serve as a process that threatens the conservative and risk-averse culture endemic in the public sector.

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IT and organizational change: an institutionalist perspective

Cited by 184 publications

References 32 publications

Revisiting IS business value research: what we already know, what we still need to know, and how we can get there

Revisiting IS business value research: what we already know, what we still need to know, and how we can get there

E‐government, People and Social Change: A Case Study in China

Creating social entrepreneurship in local government

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